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Kendra O'Donnell, MS

Senior Client Experience Manager

 

About Kendra

Education:
B.S., Psychology (Minors: English Literature and Woman and Gender Studies), Kutztown University
M.S., Experimental Psychology, St. Joseph's University

Kendra specializes in assisting clients in crafting strategies to elevate customers' overall experience with their organization. In collaboration with key stakeholders within each client's organization, she meticulously analyzes feedback, spearheads implementation of enhancements, monitors performance metrics, and swiftly addresses any issues that arise.

FUN FACTS

My proudest accomplishment:
Returning to school as a non-traditional student and completing both my Bachelor's and Master's degree in 5 years

I'm inspired by:
Overcoming adversity and rising above challenging circumstances.

Still on my bucket list:
Hike half-dome

Fun fact about me:
I used to be a competitive figure skater

Favorite quote:
“To be beautiful means to be yourself. You don’t need to be accepted by others. You need to accept yourself.” ― Thich Nhat Hanh

I'm on a mission to:
Leave my little piece of the world better than I found it