10 Quotes on Customer Service


“Show me a company with high customer loyalty and low employee engagement – I dare you.” 

-    Bill Cusick, customer experience expert


 “It’s rare for people to genuinely try to understand what others are trying to say.” 

-    Scott Berkun, Mindfire: Big Ideas for Curious Minds


 “Without caring there can be no quality.” 

-    Joel Barker, Future Edge


“A happy customer tells a friend; an unhappy customer tells the world.”

-    unknown


“The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year.” 

-    John Foster Dulles, Former Secretary of State


“Be faithful in small things because it is in them that your strength lies.” 

-    Mother Theresa


“Treat your employees the way you want your customers treated.” 

-    Shep Hyken, customer experience expert


“What looks like a people problem is often a situation problem.”

 -    Chip Heath and Dan Heath, Switch: How to Change Things When Change is Hard


“You must earn the right to continued relationships with customers.” 

-    Jeanne Bliss, customer experience expert


“The value is going to get created in providing technology-enabled solutions for customers. And if it is the customer that matters most, instead of the technology, then I want to invest in customer obsessed companies, not technology obsessed companies.” 

-    Fred Wilson, Venture Capitalist


Great customer service doesn’t just happen, it’s intentional. It starts with a customer experience strategy that considers how each part of the customer journey, from brand strategy to front-line service, contributes to a consistently great customer experience. Learn more by downloading the Customer Experience Strategy Map below:

Additional Sources:

What Does It Mean to Delight Your Customers?

Stop Hassling Your Customers

3 Techniques for Customizing Customer Service


Photo credit: Neal. / Foter / CC BY

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