Why PeopleMetrics?

PeopleMetrics
PeopleMetrics Focus

Our focus is helping you measure and improve the experience of your high-impact customers (not sell you software licenses)

PeopleMetrics Partner

We are researchers at heart - we partner with you on program design, analysis, reporting and more

PeopleMetrics Software

Our software is built to help you understand and manage the experiences of your high-impact customers (and with unlimited users)

About Us

20+ Years of Experience

We are a small team dedicated to helping our clients measure and improve the experiences of their high-impact customers.

PeopleMetrics Team Member

Browse Our Award Winning Blog

I Can Sense a Sea Change in CX and Insights

Something is shifting in this industry. Not incrementally. Fundamentally.

I Can Sense a Sea Change in CX and Insights
Sean McDade, PhD

June 10, 2026

Customer Experience

When Your CX Vendor Is Fighting for Survival, Who Is Fighting for You?

The two dominant enterprise CX platforms are under serious pressure right now and it is worth understanding what that means for the program...

When Your CX Vendor Is Fighting for Survival, Who Is Fighting for You?
Sean McDade, PhD

May 26, 2026

Customer Experience

Your NPS Program Is Not About the Platform. It Never Was.

After 25 years running enterprise NPS programs, here is what actually drives CX outcomes. It is not the platform.

Your NPS Program Is Not About the Platform. It Never Was.
Sean McDade, PhD

May 18, 2026

Customer Experience

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