Why PeopleMetrics?

PeopleMetrics
PeopleMetrics Focus

Our focus is helping you measure and improve the experience of your high-impact customers (not sell you software licenses)

PeopleMetrics Partner

We are researchers at heart - we partner with you on program design, analysis, reporting and more

PeopleMetrics Software

Our software is built to help you understand and manage the experiences of your high-impact customers (and with unlimited users)

About Us

20+ Years of Experience

We are a small team dedicated to helping our clients measure and improve the experiences of their high-impact customers.

PeopleMetrics Team Member

Browse Our Award Winning Blog

Mastering NPS: From Foundational to Elite: The Complete Series

Mastering NPS: From Foundational to Elite: The Complete Series

Master NPS with this 10-part series from PeopleMetrics. Learn how to design effective surveys, close the feedback loop, activate Promoters,...

Mastering NPS: From Foundational to Elite: The Complete Series
Sean McDade, PhD

July 25, 2025

From Foundational to Elite: How to Make NPS Really Work

From Foundational to Elite: How to Make NPS Really Work

Discover how to transform NPS from a simple survey score into a company-wide system that builds customer loyalty every day. Learn the key h...

From Foundational to Elite: How to Make NPS Really Work
Sean McDade, PhD

July 24, 2025

How to Set Effective NPS Goals That Drive Customer Loyalty Company-Wide

How to Set Effective NPS Goals That Drive Customer Loyalty Company-Wide

Struggling to turn NPS into a true growth engine? This guide helps CX and operations leaders embed NPS goals across teams, link them to rea...

How to Set Effective NPS Goals That Drive Customer Loyalty Company-Wide
Sean McDade, PhD

July 22, 2025

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