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Lesson #30 Revisited: Closing the Loop on Alerts—Has AI Changed This?
AI enhances VoC programs by improving alert prioritization and routing, but the core principle of closing the loop—timely, personal follow-...
Lesson #29 Revisited: Social Reviews Are Still Your Most Important Surveys—Because They’re Public!
Social reviews can make or break your brand reputation, making them more important than ever. AI helps analyze trends and flag issues quick...
Lesson #28 Revisited: To Incentivize or Not to Incentivize—Has AI Changed This?
AI enhances incentive strategies in VoC surveys but doesn’t change human psychology—people still respond to meaningful rewards. Learn how A...
