Why PeopleMetrics?

PeopleMetrics
PeopleMetrics Focus

Our focus is helping you measure and improve the experience of your high-impact customers (not sell you software licenses)

PeopleMetrics Partner

We are researchers at heart - we partner with you on program design, analysis, reporting and more

PeopleMetrics Software

Our software is built to help you understand and manage the experiences of your high-impact customers (and with unlimited users)

About Us

20+ Years of Experience

We are a small team dedicated to helping our clients measure and improve the experiences of their high-impact customers.

PeopleMetrics Team Member

Browse Our Award Winning Blog

5 Lessons from 35 Days Straight of Hot Yoga

5 Lessons from 35 Days Straight of Hot Yoga

35 days of daily hot yoga taught me five lessons about compounding effort, feedback, and how insights professionals should approach AI in 2...

5 Lessons from 35 Days Straight of Hot Yoga
Sean McDade, PhD

August 04, 2026

I Can Sense a Sea Change in CX and Insights

Something is shifting in this industry. Not incrementally. Fundamentally.

I Can Sense a Sea Change in CX and Insights
Sean McDade, PhD

June 10, 2026

Customer Experience

When Your CX Vendor Is Fighting for Survival, Who Is Fighting for You?

The two dominant enterprise CX platforms are under serious pressure right now and it is worth understanding what that means for the program...

When Your CX Vendor Is Fighting for Survival, Who Is Fighting for You?
Sean McDade, PhD

May 26, 2026

Customer Experience

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