Why PeopleMetrics?

PeopleMetrics
PeopleMetrics Focus

Our focus is helping you measure and improve the experience of your high-impact customers (not sell you software licenses)

PeopleMetrics Partner

We are researchers at heart - we partner with you on program design, analysis, reporting and more

PeopleMetrics Software

Our software is built to help you understand and manage the experiences of your high-impact customers (and with unlimited users)

About Us

20+ Years of Experience

We are a small team dedicated to helping our clients measure and improve the experiences of their high-impact customers.

PeopleMetrics Team Member

Browse Our Award Winning Blog

Lesson #30 Revisited: Closing the Loop on Alerts—Has AI Changed This?

Lesson #30 Revisited: Closing the Loop on Alerts—Has AI Changed This?

AI enhances VoC programs by improving alert prioritization and routing, but the core principle of closing the loop—timely, personal follow-...

Lesson #29 Revisited: Social Reviews Are Still Your Most Important Surveys—Because They’re Public!

Lesson #29 Revisited: Social Reviews Are Still Your Most Important Surveys—Because They’re Public!

Social reviews can make or break your brand reputation, making them more important than ever. AI helps analyze trends and flag issues quick...

Lesson #28 Revisited: To Incentivize or Not to Incentivize—Has AI Changed This?

Lesson #28 Revisited: To Incentivize or Not to Incentivize—Has AI Changed This?

AI enhances incentive strategies in VoC surveys but doesn’t change human psychology—people still respond to meaningful rewards. Learn how A...

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