Why PeopleMetrics?

PeopleMetrics
PeopleMetrics Focus

Our focus is helping you measure and improve the experience of your high-impact customers (not sell you software licenses)

PeopleMetrics Partner

We are researchers at heart - we partner with you on program design, analysis, reporting and more

PeopleMetrics Software

Our software is built to help you understand and manage the experiences of your high-impact customers (and with unlimited users)

About Us

20+ Years of Experience

We are a small team dedicated to helping our clients measure and improve the experiences of their high-impact customers.

PeopleMetrics Team Member

Browse Our Award Winning Blog

How to Run an NPS Survey That Actually Works

How to Run an NPS Survey That Actually Works

Learn how to design and run an NPS survey that delivers meaningful, actionable insights, not just a score. Timing, sampling, and survey des...

How to Run an NPS Survey That Actually Works
Sean McDade, PhD

July 03, 2025

What NPS Is (And What It Isn’t)

What NPS Is (And What It Isn’t)

Net Promoter Score is one of the most widely used—and misunderstood—customer loyalty metrics. In this article, we break down what NPS reall...

What NPS Is (And What It Isn’t)
Sean McDade, PhD

July 01, 2025

Gen Next: Winning the Future Market: The Complete Series

Gen Next: Winning the Future Market: The Complete Series

The complete Gen Next: Winning the Future Market series—9 research-backed articles on how Gen Z and Millennials are reshaping loyalty, lead...

Gen Next: Winning the Future Market: The Complete Series
Sean McDade, PhD

June 24, 2025

Let's connect!

Review your current experience management program with one of our CX or EX experts

Contact PeopleMetrics