Our Award Winning Blogs

Explore different articles from our CX, Pharma CX, and EX blogs!

Customer Experience Blog

Lesson #30 Revisited: Closing the Loop on Alerts—Has AI Changed This?

Lesson #30 Revisited: Closing the Loop on Alerts—Has AI Changed This?

AI enhances VoC programs by improving alert prioritization and routing, but the core principle of closing the loop—timely, personal follow-...

Lesson #30 Revisited: Closing the Loop on Alerts—Has AI Changed This?
Sean McDade, PhD

March 20, 2025

Lesson #29 Revisited: Social Reviews Are Still Your Most Important Surveys—Because They’re Public!

Lesson #29 Revisited: Social Reviews Are Still Your Most Important Surveys—Because They’re Public!

Social reviews can make or break your brand reputation, making them more important than ever. AI helps analyze trends and flag issues quick...

Lesson #29 Revisited: Social Reviews Are Still Your Most Important Surveys—Because They’re Public!
Sean McDade, PhD

March 18, 2025

Lesson #28 Revisited: To Incentivize or Not to Incentivize—Has AI Changed This?

Lesson #28 Revisited: To Incentivize or Not to Incentivize—Has AI Changed This?

AI enhances incentive strategies in VoC surveys but doesn’t change human psychology—people still respond to meaningful rewards. Learn how A...

Lesson #28 Revisited: To Incentivize or Not to Incentivize—Has AI Changed This?
Sean McDade, PhD

March 14, 2025

Pharma Customer Experience Blog

Get Started Measuring Patient Experience in Clinical Trials

Get Started Measuring Patient Experience in Clinical Trials

Measuring patient experience in clinical trials is the right thing to do for all of your organization’s stakeholders. Explore how to get st...

Get Started Measuring Patient Experience in Clinical Trials
PeopleMetrics

August 25, 2022

Patient Experience
Improve Your Healthcare Organization’s Patient Satisfaction

Improve Your Healthcare Organization’s Patient Satisfaction

Improving patient satisfaction is an ongoing but worthwhile process to ensure your patients feel cared for. Learn how to improve your patie...

Improve Your Healthcare Organization’s Patient Satisfaction
PeopleMetrics

February 21, 2022

Patient Experience
Pharma CX: The Complete Overview for Game-Changing Results

Pharma CX: The Complete Overview for Game-Changing Results

Pharma CX (customer experience) gives companies the framework they need to make real changes that improve patient experiences and drive bus...

Pharma CX management and design are changing how companies engage with patients and drive results.
PeopleMetrics

November 09, 2021

Employee Experience Blog

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

Getting employees to take surveys can be tricky. Here are some tips to improve survey response rates so you can work on improving employee ...

Glasses resting on a book
Sean McDade, PhD

April 26, 2022

Employee Experience and Location: How Linked Are They?

Employee Experience and Location: How Linked Are They?

How much does location affect employee satisfaction in the age of remote work and COVID-19? The answer might surprise you...

Laptop computer sitting on a bed looking out the window at a city scape
Sean McDade, PhD

October 06, 2020

Employee Satisfaction Surveys
Using the Voice of the Employee to Improve the Employee Experience

Using the Voice of the Employee to Improve the Employee Experience

Using the voice of the employee to understand why and where to focus will help leaders take real, meaningful actions to improve employee ex...

Woman whispering a secret behind her hand
Sean McDade, PhD

September 29, 2020

Employee Satisfaction Surveys