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Lesson #16 Revisited: Do You Need a Survey Tool or a True VoC Partner?
AI is revolutionizing VoC, but human expertise remains essential. Discover how AI-powered platforms enhance insights—and why a strategic Vo...

Lesson #15 Revisited: You Can’t Do This Alone – Building the Right Internal Team for VoC in the Age of AI
Building a world-class VoC program requires internal alignment—IT, BI, Legal, and Procurement all play a role. Learn how AI is streamlining...

Get Started Measuring Patient Experience in Clinical Trials
Measuring patient experience in clinical trials is the right thing to do for all of your organization’s stakeholders. Explore how to get st...

Improve Your Healthcare Organization’s Patient Satisfaction
Improving patient satisfaction is an ongoing but worthwhile process to ensure your patients feel cared for. Learn how to improve your patie...

5 Tips to Motivate Employees to Complete Employee Engagement Surveys
Getting employees to take surveys can be tricky. Here are some tips to improve survey response rates so you can work on improving employee ...

Employee Experience and Location: How Linked Are They?
How much does location affect employee satisfaction in the age of remote work and COVID-19? The answer might surprise you...

Using the Voice of the Employee to Improve the Employee Experience
Using the voice of the employee to understand why and where to focus will help leaders take real, meaningful actions to improve employee ex...