Our Award Winning Blogs

Explore different articles from our CX, Pharma CX, and EX blogs!

Customer Experience Blog

Lesson #30 Revisited: Closing the Loop on Alerts—Has AI Changed This?

Lesson #30 Revisited: Closing the Loop on Alerts—Has AI Changed This?

AI enhances VoC programs by improving alert prioritization and routing, but the core principle of closing the loop—timely, personal follow-...

Lesson #29 Revisited: Social Reviews Are Still Your Most Important Surveys—Because They’re Public!

Lesson #29 Revisited: Social Reviews Are Still Your Most Important Surveys—Because They’re Public!

Social reviews can make or break your brand reputation, making them more important than ever. AI helps analyze trends and flag issues quick...

Lesson #28 Revisited: To Incentivize or Not to Incentivize—Has AI Changed This?

Lesson #28 Revisited: To Incentivize or Not to Incentivize—Has AI Changed This?

AI enhances incentive strategies in VoC surveys but doesn’t change human psychology—people still respond to meaningful rewards. Learn how A...

Pharma Customer Experience Blog

Get Started Measuring Patient Experience in Clinical Trials

Get Started Measuring Patient Experience in Clinical Trials

Measuring patient experience in clinical trials is the right thing to do for all of your organization’s stakeholders. Explore how to get st...

Improve Your Healthcare Organization’s Patient Satisfaction

Improve Your Healthcare Organization’s Patient Satisfaction

Improving patient satisfaction is an ongoing but worthwhile process to ensure your patients feel cared for. Learn how to improve your patie...

Pharma CX: The Complete Overview for Game-Changing Results

Pharma CX: The Complete Overview for Game-Changing Results

Pharma CX (customer experience) gives companies the framework they need to make real changes that improve patient experiences and drive bus...

Employee Experience Blog

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

Getting employees to take surveys can be tricky. Here are some tips to improve survey response rates so you can work on improving employee ...

Employee Experience and Location: How Linked Are They?

Employee Experience and Location: How Linked Are They?

How much does location affect employee satisfaction in the age of remote work and COVID-19? The answer might surprise you...

Using the Voice of the Employee to Improve the Employee Experience

Using the Voice of the Employee to Improve the Employee Experience

Using the voice of the employee to understand why and where to focus will help leaders take real, meaningful actions to improve employee ex...