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Customer Experience and Market Research Blog

The New Battle for Data Integrity in Market Research: Custom Research Panels — How They Work and Why They Matter

The New Battle for Data Integrity in Market Research: Custom Research Panels — How They Work and Why They Matter

Discover how custom research panels can transform market research, ensuring data quality, speed, cost savings, and stakeholder engagement i...

The New Battle for Data Integrity in Market Research: Custom Research Panels — How They Work and Why They Matter
Sean McDade, PhD

May 13, 2025

The New Battle for Data Integrity in Market Research: The Traditional Online Panel Model Is Breaking Down

The New Battle for Data Integrity in Market Research: The Traditional Online Panel Model Is Breaking Down

The indictment of Op4G and Slice reveals deeper issues with traditional online panels — exposing how flawed sourcing, overuse, and AI fraud...

The New Battle for Data Integrity in Market Research: The Traditional Online Panel Model Is Breaking Down
Sean McDade, PhD

May 12, 2025

The New Battle for Data Integrity in Market Research: Why Fraud Detection Systems Are Failing (And Will Get Worse)

The New Battle for Data Integrity in Market Research: Why Fraud Detection Systems Are Failing (And Will Get Worse)

The $10M fraud scheme involving Op4G and Slice revealed how outdated detection methods fail. Discover why AI-driven survey fraud is even mo...

The New Battle for Data Integrity in Market Research: Why Fraud Detection Systems Are Failing (And Will Get Worse)
Sean McDade, PhD

May 08, 2025

Pharma Customer Experience Blog

Patient Support Is Now a Matter of Survival: Reflections from Asembia 2025

Patient Support Is Now a Matter of Survival: Reflections from Asembia 2025

The patient support industry is changing. Check out two important insights we took from Asembia's AXS25, as well as what's next for the ind...

Patient Support is Now A Matter of Survival
Sean McDade, PhD

May 01, 2025

From Foundational to Elite: The Complete Series

From Foundational to Elite: The Complete Series

Learn about taking your rare disease patient support system from foundational to elite!

From Foundational to Elite: The Complete Series
Sean McDade, PhD

April 29, 2025

From Foundational to Elite: Closing the Loop: Building A Rare Disease Patient Support Feedback System

From Foundational to Elite: Closing the Loop: Building A Rare Disease Patient Support Feedback System

Discover how patient support teams can build an integrated feedback loop for rare disease programs — from foundational surveys to AI-powere...

Closing the Loop: Building A Rare Disease Patient Support Feedback System
Sean McDade, PhD

April 28, 2025

Employee Experience Blog

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

Getting employees to take surveys can be tricky. Here are some tips to improve survey response rates so you can work on improving employee ...

Glasses resting on a book
Sean McDade, PhD

April 26, 2022

Employee Experience and Location: How Linked Are They?

Employee Experience and Location: How Linked Are They?

How much does location affect employee satisfaction in the age of remote work and COVID-19? The answer might surprise you...

Laptop computer sitting on a bed looking out the window at a city scape
Sean McDade, PhD

October 06, 2020

Employee Satisfaction Surveys
Using the Voice of the Employee to Improve the Employee Experience

Using the Voice of the Employee to Improve the Employee Experience

Using the voice of the employee to understand why and where to focus will help leaders take real, meaningful actions to improve employee ex...

Woman whispering a secret behind her hand
Sean McDade, PhD

September 29, 2020

Employee Satisfaction Surveys