Our Award Winning Blogs

Explore different articles from our CX, Pharma CX, and EX blogs!

Customer Experience Blog

What’s a Customer Journey Map? Template & Crash Course

What’s a Customer Journey Map? Template & Crash Course

This introductory guide to customer journey mapping will give you everything you need to know to start driving serious CX improvements and ...

Customer journey mapping allows you to better serve customers while driving impact.
PeopleMetrics

May 12, 2022

Customer Advisory Boards (CABs): Frequently Asked Questions

Customer Advisory Boards (CABs): Frequently Asked Questions

Customer advisory boards (CABs) will help you gather invaluable feedback, increase customer loyalty, and give your business a cutting edge ...

Customer advisory boards can give your business a leg up and drive increased customer loyalty.
PeopleMetrics

March 25, 2022

What is Customer Experience? Complete Introduction to CX

What is Customer Experience? Complete Introduction to CX

Customer experience (CX) has quickly become a key differentiator of leading businesses. Learn all the essentials with our complete introduc...

Customer experience (CX) strategy can help your business retain and grow a loyal customer base.
PeopleMetrics

February 25, 2022

Pharma Customer Experience Blog

Pharma CX: The Complete Overview for Game-Changing Results

Pharma CX: The Complete Overview for Game-Changing Results

Pharma CX (customer experience) gives companies the framework they need to make real changes that improve patient experiences and drive bus...

Pharma CX management and design are changing how companies engage with patients and drive results.
PeopleMetrics

November 09, 2021

Level 5: Confidence | PeopleMetrics' Patient Hierarchy of Needs

Level 5: Confidence | PeopleMetrics' Patient Hierarchy of Needs

PeopleMetrics' Patient Hierarchy of Needs was developed to help Patient Support Services teams measure and improve the patient experience. ...

PeopleMetrics' Patient Hierarchy of Needs - Level 5 - Confidence
Sean McDade, PhD

November 18, 2020

Patient Experience
Level 4: Support System | PeopleMetrics' Patient Hierarchy of Needs

Level 4: Support System | PeopleMetrics' Patient Hierarchy of Needs

PeopleMetrics' Patient Hierarchy of Needs was developed to help Patient Support Services teams measure and improve the patient experience. ...

Level 4: Support System | PeopleMetrics Patient Hierarchy of Needs
Sean McDade, PhD

November 10, 2020

Patient Experience

Employee Experience Blog

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

Getting employees to take surveys can be tricky. Here are some tips to improve survey response rates so you can work on improving employee ...

Glasses resting on a book
Sean McDade, PhD

April 26, 2022

Employee Experience and Location: How Linked Are They?

Employee Experience and Location: How Linked Are They?

How much does location affect employee satisfaction in the age of remote work and COVID-19? The answer might surprise you...

Laptop computer sitting on a bed looking out the window at a city scape
Sean McDade, PhD

October 06, 2020

Employee Satisfaction Surveys
Using the Voice of the Employee to Improve the Employee Experience

Using the Voice of the Employee to Improve the Employee Experience

Using the voice of the employee to understand why and where to focus will help leaders take real, meaningful actions to improve employee ex...

Woman whispering a secret behind her hand
Sean McDade, PhD

September 29, 2020

Employee Satisfaction Surveys