Our Award Winning Blogs

Explore different articles from our CX, Pharma CX, and EX blogs!

Customer Experience Blog

Lesson #16 Revisited: Do You Need a Survey Tool or a True VoC Partner?

Lesson #16 Revisited: Do You Need a Survey Tool or a True VoC Partner?

AI is revolutionizing VoC, but human expertise remains essential. Discover how AI-powered platforms enhance insights—and why a strategic Vo...

Lesson #15 Revisited: You Can’t Do This Alone – Building the Right Internal Team for VoC in the Age of AI

Lesson #15 Revisited: You Can’t Do This Alone – Building the Right Internal Team for VoC in the Age of AI

Building a world-class VoC program requires internal alignment—IT, BI, Legal, and Procurement all play a role. Learn how AI is streamlining...

Lesson #14 Revisited: Voice of Customer (VoC) Communications in the Age of AI - A 2025 Perspective

Lesson #14 Revisited: Voice of Customer (VoC) Communications in the Age of AI - A 2025 Perspective

AI is revolutionizing VoC communication. While the fundamentals of clear, consistent messaging remain, AI now amplifies and personalizes ho...

Pharma Customer Experience Blog

Get Started Measuring Patient Experience in Clinical Trials

Get Started Measuring Patient Experience in Clinical Trials

Measuring patient experience in clinical trials is the right thing to do for all of your organization’s stakeholders. Explore how to get st...

Improve Your Healthcare Organization’s Patient Satisfaction

Improve Your Healthcare Organization’s Patient Satisfaction

Improving patient satisfaction is an ongoing but worthwhile process to ensure your patients feel cared for. Learn how to improve your patie...

Pharma CX: The Complete Overview for Game-Changing Results

Pharma CX: The Complete Overview for Game-Changing Results

Pharma CX (customer experience) gives companies the framework they need to make real changes that improve patient experiences and drive bus...

Employee Experience Blog

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

5 Tips to Motivate Employees to Complete Employee Engagement Surveys

Getting employees to take surveys can be tricky. Here are some tips to improve survey response rates so you can work on improving employee ...

Employee Experience and Location: How Linked Are They?

Employee Experience and Location: How Linked Are They?

How much does location affect employee satisfaction in the age of remote work and COVID-19? The answer might surprise you...

Using the Voice of the Employee to Improve the Employee Experience

Using the Voice of the Employee to Improve the Employee Experience

Using the voice of the employee to understand why and where to focus will help leaders take real, meaningful actions to improve employee ex...