Pharma Expertise

Pharma Expertise

20+ years collecting feedback from patients, caregivers & HCPs

From Clinical to Commercial

From Clinical to Commercial

Measure and improve the patient experience from clinical trials to patient support services

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See how our software and services can take your Pharma CX to the next level

Patient Services

Patient Services

Assess the impact of patient services and drive adherence to treatment

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Clinical Trials

Clinical Trials

Increase patient enrollment, retention and adherence in clinical trials

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Pharma Marketing

Rapid Insights

Get qualitative and quantitative feedback quickly and view results in real-time

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PeopleMetrics Patient Services Compass™

PeopleMetrics Patient Services Compass™
Drive Adherence with Real-Time Survey Feedback

Assess the impact of patient services and drive adherence to treatment by continuously listening to patients, caregivers and HCPs.

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Continuous Real-Time Reporting

Continuous Real-Time Reporting

View and create dashboards of real-time survey feedback in a secure software platform

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Patient Services Benchmarks

Access benchmarks based on 15 survey questions approved by multiple pharma legal teams

location

Internal or Outsourced

Collect feedback from and measure performance of internal case managers or outsourced HUBs

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Connect with an expert from our Pharma CX practice

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Clinical Trials: Feedback on Clinical Trial Execution

PeopleMetrics Clinical Trial Experience™ 
Feedback on Clinical Trial Execution

Transactional survey programs at key milestones in trial execution to gather feedback on the patient experience and continually improve clinical trial design, execution and retention.

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Ensure Consistency

Cost Effective

Quick survey pulses at a reasonable price to standardize feedback collection from patients, site coordinators, and other site staff

Real-Time Alerts

Real-Time Feedback

Collect and view feedback in real-time as patients, site coordinators, and other site staff provide input

Segment Patients

Rapid Reporting

Increase retention by using patient feedback to drive improvements in trial design and execution

Clinical Trials: Feedback on Patient Informational Materials

PeopleMetrics Clinical Trial Literature™
Feedback on Patient Informational Materials

Quick surveys to ensure that information, concepts and messaging shared in clinical trial materials are easily understood by patients and caregivers.

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Standardize Processes

Cost Effective

Quick survey pulses at a reasonable price to collect feedback on informational material shared during clinical trials

Identify & Prioritize

Real-Time Feedback

Collect and view feedback in real-time as patients, site coordinators, and other site staff provide input

Increase Retention

Increase Retention

Increase retention by using patient feedback to drive improvements in patient material clarity and design

CONTACT PEOPLEMETRICS

Connect with an expert from our Pharma CX practice

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Pharma Marketing: Feedback on Marketing Messages

PeopleMetrics Rapid Insights™
Real-Time Feedback on Marketing and Product Materials

Quick surveys to measure marketing message awareness and recall, and ensure that concepts and messaging shared in product materials and disease state brochures resonate with patients, caregivers and HCPs.

View Summary
Ensure Consistency

Cost Effective

Quick survey pulses at a reasonable price

Real-Time Alerts

Real-Time Feedback

Collect and view feedback in real-time as patients/HCPs provide input

Segment Patients

Rapid Reporting

Create dashboards and generate reports quickly to address marketing questions

The latest from our Pharma CX Blog:

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PeopleMetrics | Nov 9, 2021 2:00:00 PM

Pharma CX: The Complete Overview for Game-Changing Results

Pharma CX (customer experience) is completely changing how pharma companies onboard patients to new medications, drive long-term adherence, and improve their ...

Reading time: 27 min
Read more ›
PeopleMetrics | Aug 24, 2021 11:55:18 AM

The Critical 5 Patient Needs when Onboarding to a New Medication

More patients than ever are using support programs from Pharmaceutical companies, and while each program is unique, there are 5 critical patient needs that ...

Reading time: 44 min
Read more ›
PeopleMetrics | Aug 24, 2021 11:29:04 AM

2 Methods for MEASURING Customer Experience in Pharma Patient Support Programs

The most effective, award winning pharma patient support programs focus on improving the customer experience to meet ever-evolving patient and provider ...

Reading time: 40 min
Read more ›

Contact PeopleMetrics

Connect with an expert from our Pharma CX practice

Let's Talk