From the Internet to AI: How PeopleMetrics is Embracing the Next Research Revolution

Explore how AI is transforming market research, from a founder who witnessed the internet revolution in 2001. Learn how PeopleMetrics is embracing AI to enhance customer experience and research capabilities.

Sean McDade, PhD

Sean McDade, PhD

Founder & CEO, PeopleMetrics

Twenty-five years ago, in 2001, I founded PeopleMetrics with a clear vision: the internet was going to fundamentally change the way market research was conducted.

My journey began in the Silicon Valley in 1999 when online surveys were just emerging and I got a taste of how client could access results in real-time, allowing for smarter, faster decisions. No more waiting weeks for top-line results or for an analyst to ask the tabs person to pull a response rate report for a given project.

All of this was available online and in real-time. It was like magic!

Today, I see a similar transformation on the horizon—this time powered by Artificial Intelligence.

Just as the internet revolutionized how we collect and report data, AI is set to revolutionize every part of the research process. Everything is fair game – AI will change how we program and test surveys for accuracy, enhance the speed and precision of offline reporting, and expand the possibilities for analyzing both structured and unstructured data in real-time.

Most importantly, AI will free researchers to do their best work—figuring out the customer story and helping companies make better decisions on behalf of their customers.

At PeopleMetrics, we're not just observing this shift—we're actively embracing it. We are starting our journey of integrating AI into our workflows, tools, and services to ensure our clients stay ahead of the curve.

In this blog series, I'll share insights on how AI is reshaping market research and customer experience, and how we're positioning PeopleMetrics to lead in this new era.

The future of research isn't just coming—it's already here.

And just like in 2001, I'm excited to be at the forefront of this transformation!

Latest Articles

Listen or Die: The AI Perspective

Listen or Die: The AI Perspective

Explore how AI transforms the 40 customer listening principles from 'Listen or Die.' Learn which CX fundamentals remain unchanged, which ev...

From the Internet to AI: How PeopleMetrics is Embracing the Next Research Revolution

From the Internet to AI: How PeopleMetrics is Embracing the Next Research Revolution

Explore how AI is transforming market research, from a founder who witnessed the internet revolution in 2001. Learn how PeopleMetrics is em...

The 5 Advantages of Custom Research Panels

The 5 Advantages of Custom Research Panels

Learn the 5 advantages of using Custom Research Panels - the highly curated, custom sample panels consisting of customers and/or prospects....