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David Rode | May 16, 2018

How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program

To comply with ISO 9001, thus do business in your industry, you are required to run an annual customer satisfaction survey. Many companies will conduct an ...

Reading time: 4 min
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Customer Experience Management Software, Compliance
David Rode | Jan 25, 2018

NIST 800-171 is Looming Large for Higher Education Institutions: Thoughts on How to Defuse a Ticking Time Bomb

The National Institute of Standards and Technology (NIST) has published Special Publication 800-171, Protecting Controlled Unclassified Information in ...

Reading time: 14 min
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Higher Education, Compliance