Posts about customer-experience-management-software

All Customer Experience Strategy Customer Experience Voice of the Customer Customer Feedback
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PeopleMetrics | Mar 25, 2021

3 Easy Ways To Quickly Understand Customer Survey Comments

Customer survey comments (i.e. open-ends; unstructured feedback; verbatims) are incredibly valuable because they indicate WHY people feel the way they do. ...

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Customer Experience Management Software, Text Analytics, PeopleMetrics LIVE
PeopleMetrics | Feb 25, 2021

PeopleMetrics Experience Management Platform Roadmap Preview

Learn about the latest changes to PeopleMetrics and how they affect your team. This is a special look at what’s coming soon and what’s recently launched. We ...

Reading time: 40 min
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Customer Experience Management Software, Customer Experience Management, PeopleMetrics LIVE
PeopleMetrics | Jan 28, 2021

PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD

To celebrate PeopleMetrics' 20th anniversary, our Founder & CEO Sean McDade PhD and other members of our team shared key business lessons from the last two ...

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Customer Experience Management Software, PeopleMetrics LIVE
PeopleMetrics | May 16, 2018

How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program

To comply with ISO 9001, thus do business in your industry, you are required to run an annual customer satisfaction survey. Many companies will conduct an ...

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Customer Experience Management Software, Compliance
PeopleMetrics | Dec 12, 2017

CEMs vs. CRMs (And Why You Need Both)

“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”

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Customer Experience, Customer Experience Management Software
PeopleMetrics | Jun 16, 2016

How Many of Your Customers Have Suggestions for Improving Customer Experience?

As a customer experience company, we field a lot of questions from prospects about customer feedback. In fact, it’s common for prospects to have a system for ...

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Customer Feedback Management, Customer Experience Management Software, Customer Feedback, Customer Experience Strategy, Voice of the Customer, Customer Experience Improvement, Banking Customer Experience
PeopleMetrics | Mar 14, 2016

3 Reasons Why Customer Experience Management Solutions Are So Powerful

The other night, I tried to explain to my wife how the turbochargers in my car work. About two minutes in, her eyes were glazed over so much it looked like she ...

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Customer Experience, Customer Feedback Management, Customer Experience Management Software, Customer Feedback, Customer Experience Strategy, Voice of the Customer, Customer Experience Management Solutions, Customer Centricity, Customer Experience Improvement
PeopleMetrics | Feb 15, 2016

How to Improve the Customer Experience: Closing the Loop on Feedback

Improvement is a relative concept. To improve, a thing must be measurably better than it once was. For example, this morning, I felt fatigued. And a coffee (or ...

Reading time: 5 min
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Customer Experience, Customer Feedback Management, Customer Experience Management Software, Customer Feedback, Customer Experience Strategy, Voice of the Customer, Customer Experience Management Solutions, Customer Experience Improvement
PeopleMetrics | Jan 13, 2016

3 Thoughts on Improving Online Banking Customer Experience

The vast majority of my banking customer experiences happen outside of a bank. And if I think about it, I would find it rather disconcerting if I found myself ...

Reading time: 5 min
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Customer Experience, Voice of the Prospect, Customer Experience Management Software, Voice of the Customer, Banking Customer Experience