Posts about customer-journey

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PeopleMetrics | Jan 21, 2021

WATCH NOW: Customer Journey Mapping: Which Touchpoints Really Matter? | PeopleMetrics LIVE!

Customer Journey Mapping: Which Touchpoints Really Matter? Customer journey mapping is an important part of measuring the customer experience, but getting ...

Reading time: 43 min
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Customer Experience, Customer Journey, PeopleMetrics LIVE
Sean McDade, PhD | Mar 26, 2018

#CXSecrets: Collecting Feedback IS a Touchpoint

Are you familiar with all the different ways your customers interact with your business? Whether you're a seasoned CX professional or you've never heard of CX, ...

Reading time: 6 min
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CX Secrets, Customer Journey, Touchpoint Mapping