Where do you start if your employees don’t care about customer experience? Watch this edition of PeopleMetrics LIVE!, a free...
What role do real-time alerts play in a Voice of Customer (VoC) program? Watch this session of PeopleMetrics LIVE!, a free online...
Is Customer Experience (CX) the same as Customer Service? Watch this session of PeopleMetrics LIVE!, a free online session where...
What is the difference between Voice of Customer (VoC) and Market Research? Watch this session of PeopleMetrics LIVE!, a free...
Most companies say they’re “customer-centric,” but what does that actually mean? Watch this session of PeopleMetrics LIVE!, a free...
