PeopleMetrics LIVE! | Customer Experience Episode#19
You are measuring key touchpoints continuously, empowering your team to take action on the feedback and making big changes over time to improve CX. But is that all you need to do to curate a top-level customer experience program? NO! So, what’s next? The answer is customer advisory boards (CAB). If you aren’t adding CAB’s to your CX programs, you are at risk of letting your High-Impact Customers slip through your fingers.
In this session, our industry experts discussed the benefits of customer advisory boards, along with best practices on how to form them and get value out of them over time.
PeopleMetrics LIVE! is a free online session where Experience Measurement experts from our team share their knowledge on Customer Experience Feedback Programs, Pharma Patient Support Services, and more. At the end of each session, we open the conversation up to the audience to answer all YOUR questions. Tune in for our Tuesday afternoon specials for some short, casual conversations lead by experts in the CX industry.
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