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Posts about customer-experience

All Employee Experience Employee Satisfaction Surveys Voice of the Employee Best Practices
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PeopleMetrics | Oct 30, 2020 12:28:49 PM

WATCH NOW: How Do You Get Employees To Care About Customer Experience? | PeopleMetrics LIVE!

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Customer Experience, Employee Experience, PeopleMetrics LIVE
PeopleMetrics | May 12, 2015 7:30:00 AM

14% of Zappos Staff Quits (Which is Just Fine for Employee Engagement)

Customer experience darling Zappos recently reported 210 of its employees have resigned. That’s about 14% of their workforce. The exodus stems from an ...

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Customer Experience, Customer Experience Strategy, Voice of the Employee, Customer-Centric Culture, Customer Experience Management Solutions, Employee Experience
PeopleMetrics | Sep 12, 2012 3:50:00 AM

A Culture of Appreciation and Its Effect on Employee Engagement

In a previous post titled Employee Recognition and the Customer Experience, we looked at how customer experience leaders can use employee recognition to align ...

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Customer Experience, Customer Experience Strategy, Customer-Centric Culture, Employee Experience