Posts about program-adoption

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Kirk Lohbauer | Apr 11, 2019 10:02:19 AM

Pharmaceutical Patients Expect a Better Experience – Know How To Design it Properly

A few weeks ago, CX experts in the pharmaceutical and life sciences space gathered at PanAgora Pharma's 6th Annual Pharma CX Summit in Summit, New Jersey to ...

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Touchpoint Mapping, Program Adoption, Program Design
PeopleMetrics | Feb 18, 2019 12:47:44 PM

5 Key Players on a Patient Experience (PX) Feedback Team

So you’ve bought into the value of a real-time patient feedback program. You understand the what and the how: What is a real-time patient feedback program What ...

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Program Adoption, Key Stakeholders, Governance Model