At PeopleMetrics we're incredibly proud of the success our clients are seeing when using customer feedback to improve customer experiences.
At PeopleMetrics, we're incredibly proud of the success our clients are seeing when using customer feedback to craft exceptional customer experiences. One way we see evidence of this success is through the number of Recognize Alerts coming in through our software.
We put together the following insightgraphic to let our clients know that...
Topics: Employee Experience, Customer Experience
Closing the loop is where NPS programs go from foundational to elite. Learn how to follow up with customers, fix root causes, and turn feed...
Sharing NPS results shouldn’t stop at a score. Learn how to turn customer feedback into stories your teams understand, trust, and act on so...
The NPS score is just the start. Learn how to capture the “why” behind customer feedback, analyze open-ended responses, and uncover the ins...
