Customer Service Satisfaction

10 Quotes on Customer Service Satisfaction

Great customer experience strategy considers how each part of the customer journey contributes to customer service satisfaction.

PeopleMetrics

PeopleMetrics

Trusted Experience Management Partners

 “Show me a company with high customer loyalty and low employee engagement - I dare you.” 

- Bill Cusick, customer experience expert

 

“It’s rare for people to genuinely try to understand what others are trying to say.”
- Scott Berkun, Mindfire: Big Ideas for Curious Minds

 

“Without caring there can be no quality.”
- Joel Barker, Future Edge

 

"A happy customer tells a friend; an unhappy customer tells the world.”
- unknown

 

“The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year.”
- John Foster Dulles, Former Secretary of State

 

“Be faithful in small things because it is in them that your strength lies.”
- Mother Theresa

 

“Treat your employees the way you want your customers treated.”
- Shep Hyken, customer experience expert

 

“What looks like a people problem is often a situation problem.”
- Chip Heath and Dan Heath, Switch: How to Change Things When Change is Hard

 

“You must earn the right to continued relationships with customers.”
- Jeanne Bliss, customer experience expert

 

“The value is going to get created in providing technology-enabled solutions for customers. And if it is the customer that matters most, instead of the technology, then I want to invest in customer obsessed companies, not technology obsessed companies.”
- Fred Wilson, Venture Capitalist

 

Great customer service doesn’t just happen, it’s intentional. It starts with a customer experience strategy that considers how each part of the customer journey, from brand strategy to front-line service, contributes to a consistently great customer experience. Learn more by downloading the Customer Experience Strategy Map below:

customer experience management tool

~Janessa Lantz

 

Topic: Employee Experience

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