10 Quotes on Customer Service Satisfaction

Customer Service Satisfaction | Customer Experience Strategy | Employee Engagement

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These posts were written by alumni of our company. They helped us build our core suite of CEM software and services focused on measuring and managing the entire customer journey--from their time as a prospect through their lifetime as a customer. Contact us to learn more about how we can help you find actionable insights about your customer experience!

 “Show me a company with high customer loyalty and low employee engagement - I dare you.” 

- Bill Cusick, customer experience expert


“It’s rare for people to genuinely try to understand what others are trying to say.”
- Scott Berkun, Mindfire: Big Ideas for Curious Minds


“Without caring there can be no quality.”
- Joel Barker, Future Edge


"A happy customer tells a friend; an unhappy customer tells the world.”
- unknown


“The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year.”
- John Foster Dulles, Former Secretary of State


“Be faithful in small things because it is in them that your strength lies.”
- Mother Theresa


“Treat your employees the way you want your customers treated.”
- Shep Hyken, customer experience expert


“What looks like a people problem is often a situation problem.”
- Chip Heath and Dan Heath, Switch: How to Change Things When Change is Hard


“You must earn the right to continued relationships with customers.”
- Jeanne Bliss, customer experience expert


“The value is going to get created in providing technology-enabled solutions for customers. And if it is the customer that matters most, instead of the technology, then I want to invest in customer obsessed companies, not technology obsessed companies.”
- Fred Wilson, Venture Capitalist


Great customer service doesn’t just happen, it’s intentional. It starts with a customer experience strategy that considers how each part of the customer journey, from brand strategy to front-line service, contributes to a consistently great customer experience. Learn more by downloading the Customer Experience Strategy Map below:

customer experience management tool

~Janessa Lantz

Posted on 12-07-2012