14 Quotes to Inspire Customer Experience Leaders

Customer Experience | Customer Engagement | Customer Experience Strategy | Customer Loyalty

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These posts were written by alumni of our company. They helped us build our core suite of CEM software and services focused on measuring and managing the entire customer journey--from their time as a prospect through their lifetime as a customer. Contact us to learn more about how we can help you find actionable insights about your customer experience!

On Leadership


“A genuine leader is not a searcher for consensus but a molder of consensus.”

— Martin Luther King, Jr.


“The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires.”

— William Arthur Ward


“Our chief want is someone who will inspire us to be what we know we could be.”

— Ralph Waldo Emerson


“People don't care how much you know until they know how much you care.”

— John C. Maxwell


“You measure the size of the accomplishment by the obstacles you had to overcome to reach your goals!”

Booker T. Washington


"Seek first to understand, then to be understood."

— Stephen R. Covey


On Change


"Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got."

— Peter Drucker


"He that will not apply new remedies must expect new evils; for time is the greatest innovator."

— Francis Bacon


"If you want to make enemies, try to change something."

— Woodrow Wilson


On Work


“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”

— Jeff Bezos


If a man has any greatness in him, it comes to light, not in one flamboyant hour, but in the ledger of his daily work.”

— Beryl Markham


"Plans are only good intentions unless they immediately degenerate into hard work."

— Peter Drucker


On Listening


“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”

— Marilyn Suttle


"One of the most sincere forms of respect is actually listening to what another has to say."

— Brian H. McGill


~Janessa Lantz



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Posted on 08-29-2013