Listen or Die: The AI Perspective
Explore how AI transforms the 40 customer listening principles from 'Listen or Die.' Learn which CX fundamentals remain unchanged,...
From the Internet to AI: How PeopleMetrics is Embracing the Next Research Revolution
Explore how AI is transforming market research, from a founder who witnessed the internet revolution in 2001. Learn how...
The 5 Advantages of Custom Research Panels
Learn the 5 advantages of using Custom Research Panels - the highly curated, custom sample panels consisting of customers and/or...
The Melior Group Joins PeopleMetrics!
I am thrilled to announce that PeopleMetrics has acquired The Melior Group. The Melior Group provides market research services,...
3 Trends in CX, High-Impact Customers and PeopleMetrics Update
High-impact customers require a different experience than the masses. Yet, the CX industry largely has treated them the same as...
Lots of Exciting News!
I have some more exciting news to share – PeopleMetrics has acquired Center for Strategy Research (CSR). This is our first...
The One Relationship That Determines The Success of Your VoC Program
No matter how talented you are as a customer experience professional, you need a team to create a world-class VoC program -...
B2B VoC and B2C VoC Are Completely Different
Listen or Die author Sean McDade, PhD explains the differences between B2B and B2C Voice of the Customer (VoC) programs.
How to Write a Really Bad Survey
There are a lot of bad surveys out there. Here are 3 surefire ways to write a really bad one... so you know what to avoid when...