Lesson #18 Revisited: AI and the Future of Touchpoint Mapping
AI is transforming touchpoint mapping—making it faster, smarter, and more adaptive. Discover how AI-powered insights help CX...
Lesson #17 Revisited: The Survey Is Dead. Long Live the Survey! (And AI is Helping)
AI is revolutionizing surveys—not replacing them! Discover how AI-powered tools enhance survey design, logic, and insights while...
Lesson #16 Revisited: Do You Need a Survey Tool or a True VoC Partner?
AI is revolutionizing VoC, but human expertise remains essential. Discover how AI-powered platforms enhance insights—and why a...
Lesson #15 Revisited: You Can’t Do This Alone – Building the Right Internal Team for VoC in the Age of AI
Building a world-class VoC program requires internal alignment—IT, BI, Legal, and Procurement all play a role. Learn how AI is...
Lesson #14 Revisited: Voice of Customer (VoC) Communications in the Age of AI - A 2025 Perspective
AI is revolutionizing VoC communication. While the fundamentals of clear, consistent messaging remain, AI now amplifies and...
Lesson #13 Revisited: Show Me the ROI—How AI is Making the Business Case for VoC Even Stronger
AI is transforming VoC by making CX ROI undeniable. Discover how AI quantifies revenue at risk, prioritizes high-impact CX...
Lesson #12 Revisited: Leadership Buy-In is the Lifeblood of VoC—AI Won’t Change That
AI is revolutionizing VoC programs, but leadership buy-in remains the key to success. Discover why executive commitment—not...
Lesson #11 Revisited: Where You Start with VoC Depends on Where You Are—And How AI Can Help Along the Way
Discover how AI is transforming Voice of the Customer programs at every stage—Building, Growth, and Optimization. Learn how AI...
Lesson #10 Revisited: B2B VoC vs. B2C VoC—AI Enhances Both, But the Human Element Still Matters
Discover how AI is transforming B2B and B2C VoC, making feedback analysis smarter, faster, and more actionable—while keeping human...