Using Strategic Planning to Operationalize Customer Feedback
Zoe Kasper, Director of Client Experience at PeopleMetrics, shares how her group uses strategic planning to embed Voice of the...
How Voice of the Customer Software Can Improve Marketing Agility
This “marketing agility” trend within the pharmaceutical industry is bringing companies one step closer to a Voice of the Customer...
Client Success Insightgraphic: Recognition
At PeopleMetrics we're incredibly proud of the success our clients are seeing when using customer feedback to improve customer...
2013 Brand Ambassador Award Winners Announced
The Third Annual Brand Ambassador Award Honors Individuals Who Consistently Deliver Exceptional Customer Experiences.
Building Your Cross-Functional Customer Experience Team
This post examines several considerations as you develop your cross-functional customer experience team.
Making the Customer Experience Vision a Reality in the Pharmaceutical Industry
A primer for successful customer experience strategy in the pharmaceutical industry.
The Guiding Principles of Your Customer Experience
Guiding Principles are the pillars that guide all actions and investments in a customer experience strategy.
Recap of the Customer Experience Leadership Conference 2013
Some key themes from the Customer Experience Leadership Conference and their impact on customer experience strategy.
How One Company Created a Customer-Centric Culture
This story from Signature Flight Support is the fourth in a series covering individuals leading the customer experience...