Using Customer Feedback to Avoid the Ivory Tower Trap
You know a great customer experience is important, but how should that influence the big picture customer experience strategy.
Using Insights to Operationalize Customer Feedback
This series highlights individuals from PeopleMetrics and how they contribute to customer experience strategy and customer...
Will the Customer Experience Profession Change the World?
There's evidence that regardless of the industry you work in; if you work in the customer experience profession, you just might be...
Using Strategic Planning to Operationalize Customer Feedback
Zoe Kasper, Director of Client Experience at PeopleMetrics, shares how her group uses strategic planning to embed Voice of the...
How Voice of the Customer Software Can Improve Marketing Agility
This “marketing agility” trend within the pharmaceutical industry is bringing companies one step closer to a Voice of the Customer...
Client Success Insightgraphic: Recognition
At PeopleMetrics we're incredibly proud of the success our clients are seeing when using customer feedback to improve customer...
2013 Brand Ambassador Award Winners Announced
The Third Annual Brand Ambassador Award Honors Individuals Who Consistently Deliver Exceptional Customer Experiences.
Building Your Cross-Functional Customer Experience Team
This post examines several considerations as you develop your cross-functional customer experience team.
Making the Customer Experience Vision a Reality in the Pharmaceutical Industry
A primer for successful customer experience strategy in the pharmaceutical industry.