Four Customer Experience Themes from 2011
Revisiting some of the big things from 2011, including employee engagement, customer-centric culture, and customer engagement.
Improving the Client Experience: Accounting Industry
Let's examine some of the drivers of customer engagement, and look at how employee engagement plays a part.
Improving the Customer Experience in the Insurance Industry
The insurance industry is increasing its focus on improving the customer experience. Let's cover the experiences insurance...
How Customer Feedback Can Help Create Meaningful Differentiation
Here are five ways marketers can use their Voice of the Customer program to create differentiation in the marketplace.
Evaluating the Consistency and Quality of Your Customer Experiences
Customer experience strategy takes thought and constant upkeep. Here are some important areas to consider for your customer...
Three Customer Experience Truths from the Restaurant Industry
Certain Customer Engagement truths are universal--others apply only to one industry or another.
Voice of the Customer Software: 8 Things to Look For
If you're thinking about Voice of the Customer Software to better understand your customers and improve customer experience, here...
CXPA: Online Resources for Customer Experience Professionals
Check out the CXPA, or Customer Experience Professionals Association. This is the insider's place to find information on the...
See You at Forrester’s Customer Experience Forum 2011
Voice of the Customer solutions provider PeopleMetrics will attend the Forrester Customer Experience Forum in New York City from...