We believe that customer experience is for everyone. That's why we offer an unlimited user model that promotes user engagement & fosters customer-centric cultures.
Tailored reporting experiences & workflows for every user & role
Connect with customers from anywhere using your existing company credentials
Self-serve administration of user access, permissions, roles & more
Create your customer connection. Intelligently design a program to understand the voice of your customer across key touchpoints & interactions.
Capture customer feedback via email invitations, SMS, digital & more
Deliver simple surveys optimized for every device on the go
Ask the right questions, at the right time, through the right channels
Get creative with your data. Empower your team to create & share dashboards to analyze customer feedback on their own terms.
Real-time reporting with summary charts, gauges, tables, streams & more
Link dashboards & click through any data point to the full response details
Create your own dashboards & instantly share them with teams or individuals
Watch how our platform can elevate your CX program.
Leverage the power of real-time survey alerts. Act on feedback & quickly coordinate responses to your customers.
Configure alerts based on responses, demographics, keywords & more
Receive real-time notifications for new alerts in-platform & through email
Design custom alert workflows to auto-assign & manage customer follow ups
Identify key trends & themes in the customer journey to improve system processes. Enrich your survey data with root cause tags.
Build root cause tags specific to your business & assign them to responses
Enhance reporting insights with root cause frequencies, trends & themes
Survey your customer-facing teams for recommendations to improve processes
Make sense of comments & other unstructured feedback. Visualize topic themes, trends & sentiment with our native text analytics engine.
Build text analytics topics & sub-topics specific to your business & operations
Visualize topic themes by volume of mentions & customer sentiment
Refine your topic & sentiment accuracy with our self-service training module
Proactively manage online reviews. Integrate & centralize unsolicited customer feedback from 100+ social review sites.
Track reviews from Google, Facebook, TripAdvisor & 100(+) sources
Receive alerts for new social reviews & easily manage responses to customers
Improve your social reputation by asking your customers for new reviews
Feedback is kind of our thing. We'd love to hear from you!