Gain a 360° view into your customer relationships, connect feedback with operational insights, and identify the key drivers to maximize growth.
Multiple Channels
Connect with customer for feedback via email, website, kiosks and more
Intelligent Program Design
CX best practices built in to your program to maximize respondent engagement
Unlimited Feedback
CX should be for everyone. No caps on the number of invitations, responses or users
Operational Data
Set up real-time connections between your systems and PeopleMetrics for a holistic analysis of your customer experience.
Data Centralization
Report on customer feedback data alongside your operational metrics
Dynamic Data
Work with a system that adapts to organizational and operational changes
CRM Integration
Pull Customer feedback data into your CRM for a single view into customer relationships
ALL TOGETHER NOW
Get a 360° view of your customers.
Role-Based Reporting
We believe that every PeopleMetrics user at your organization should have the tools they need to create better customer experiences.
Unlimited Users
Empower everyone to connect with and own the customer experience
Administrator Control
Administrators have full control over user access and reporting permissions
Single Sign On
Get in, get what you need, and get back to creating amazing customer experiences
Flexible Dashboards
Click around and explore your data in our highly interactive and customizable dashboards. Find exactly what you're looking for and quickly share it with your team.
Self-Service
We'll set you up and train you to build compelling dashboards and real-time reports
Customizable
Choose from a plethora of data visualization options and tailor dashboards for each user role
Interactive
Create intuitive workflows and click on any slice of the pie to see the data behind the picture
Text Analytics
Leverage our native text analytics engine to make sense of customer comments and unveil the biggest themes from unstructured feedback.
Custom Topics
The language your customers use fits your business—your topics should too
Sentiment Analysis
Dissect customer feedback by positive, neutral, and negative sentiments
Integrated Reporting
See text analytics results alongside customer and operational metrics
THE INSIGHTS YOUR EMPLOYEES NEED TO DRIVE CHANGE.
With the power of machine learning.
Alert Management
Leverage the power of real-time survey alerts. Act on feedback and quickly coordinate follow ups to save at-risk customers and drive growth.
Custom Alert Criteria
Configure alerts based on responses, customer segments, keywords and more
Case Status Feeds
Update the status of alerts and collaborate with your team on customer follow ups
Closed Loop Feedback
Build internal workflows and processes to proactively manage responses
Root Cause Diagnostics
Create root cause tags and report on key operational themes that might be causing customer experience issues.
Root Cause Tagging
Create tags specific to your business front-end and back-end customer operations
Integrated Reporting
See root cause trends alongside customer and operational metrics
Employee Driven Insights
Survey your customer-facing teams for recommendations to improve processes
