Unlimited Users

Unlimited Users

We believe that customer experience is for everyone. That's why we offer an unlimited user model that promotes user engagement & fosters customer-centric cultures.

Executive to Frontline

Executive to Frontline

Tailored reporting experiences & workflows for every user & role

Single Sign-on

Single Sign-on

Connect with customers from anywhere using your existing company credentials

User Management

User Management

Self-serve administration of user access, permissions, roles & more

Real-Time Feedback

Real-Time Feedback

Create your customer connection. Intelligently design a program to understand the voice of your customer across key touchpoints & interactions.

Omni-Channel

Omni-Channel

Capture customer feedback via email invitations, SMS, digital & more

Mobile-Friendly Design

Mobile-Friendly Design

Deliver simple surveys optimized for every device on the go

Maximize Engagement

Maximize Engagement

Ask the right questions, at the right time, through the right channels

Self-Service Dashboards

Self-Service Dashboards

Get creative with your data. Empower your team to create & share dashboards to analyze customer feedback on their own terms.

Visualize Feedback

Visualize Feedback

Real-time reporting with summary charts, gauges, tables, streams & more

Intuitive Workflows

Intuitive Workflows

Link dashboards & click through any data point to the full response details

Foster Collaboration

Foster Collaboration

Create your own dashboards & instantly share them with teams or individuals

SEE IT IN ACTION

Watch how our platform can elevate your CX program.

Request a Demo
Alert Management

Alert Management

Leverage the power of real-time survey alerts. Act on feedback & quickly coordinate responses to your customers. 

Trigger Alerts

Create Alerts

Configure alerts based on responses, demographics, keywords & more

Alert Notifications

Alert Notifications

Receive real-time notifications for new alerts in-platform & through email

Closed Loop Feedback

Closed Loop Feedback

Design custom alert workflows to auto-assign & manage customer follow ups

Root Cause Analytics

Root Cause Analytics

Identify key trends & themes in the customer journey to improve system processes. Enrich your survey data with root cause tags.

Tag Alerts

Tag Alerts

Build root cause tags specific to your business & assign them to responses 

Integrated Insights

Integrated Insights

Enhance reporting insights with root cause frequencies, trends & themes

Associate-Driven Insights

Associate-Driven Insights

Survey your customer-facing teams for recommendations to improve processes

Text Analytics

Text Analytics

Make sense of comments & other unstructured feedback. Visualize topic themes, trends & sentiment with our native text analytics engine.

Custom Topics

Custom Topics

Build text analytics topics & sub-topics specific to your business & operations

Themes & Sentiment

Themes & Sentiment

Visualize topic themes by volume of mentions & customer sentiment

Self-Service Coding

Self-Service Coding

Refine your topic & sentiment accuracy with our self-service training module

Social Reviews

Social Reviews

Proactively manage online reviews. Integrate & centralize unsolicited customer feedback from 100+ social review sites.

Centralize Feedback

Centralize Feedback

Track reviews from Google, Facebook, TripAdvisor & 100(+) sources

Respond to Social

Respond to Reviews

Receive alerts for new social reviews & easily manage responses to customers

Ask for Reviews

Ask for Reviews

Improve your social reputation by asking your customers for new reviews

QUESTIONS ABOUT OUR SOLUTIONS?

Feedback is kind of our thing. We'd love to hear from you!

Contact Us