Patient | Customer | Employee
Create a panoramic view of your customer experience
Quickly identify opportunities for growth and improvement
Don’t just report the numbers, make real operational changes
Gain a 360° view into your customer relationships, connect feedback with operational insights, and identify the key drivers to maximize growth.
Connect with customer for feedback via email, website, kiosks and more
CX best practices built in to your program to maximize respondent engagement
CX should be for everyone. No caps on the number of invitations, responses or users
Set up real-time connections between your systems and PeopleMetrics for a holistic analysis of your customer experience.
Report on customer feedback data alongside your operational metrics
Work with a system that adapts to organizational and operational changes
Pull Customer feedback data into your CRM for a single view into customer relationships
Get a 360° view of your customers.
We believe that every PeopleMetrics user at your organization should have the tools they need to create better customer experiences.
Empower everyone to connect with and own the customer experience
Administrators have full control over user access and reporting permissions
Get in, get what you need, and get back to creating amazing customer experiences
Click around and explore your data in our highly interactive and customizable dashboards. Find exactly what you're looking for and quickly share it with your team.
We'll set you up and train you to build compelling dashboards and real-time reports
Choose from a plethora of data visualization options and tailor dashboards for each user role
Create intuitive workflows and click on any slice of the pie to see the data behind the picture
Leverage our native text analytics engine to make sense of customer comments and unveil the biggest themes from unstructured feedback.
The language your customers use fits your business—your topics should too
Dissect customer feedback by positive, neutral, and negative sentiments
See text analytics results alongside customer and operational metrics
With the power of machine learning.
Leverage the power of real-time survey alerts. Act on feedback and quickly coordinate follow ups to save at-risk customers and drive growth.
Configure alerts based on responses, customer segments, keywords and more
Update the status of alerts and collaborate with your team on customer follow ups
Build internal workflows and processes to proactively manage responses
Create root cause tags and report on key operational themes that might be causing customer experience issues.
Create tags specific to your business front-end and back-end customer operations
See root cause trends alongside customer and operational metrics
Survey your customer-facing teams for recommendations to improve processes
Let us show you around