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Feedback

Feedback

Create a panoramic view of your customer experience

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Insights

Insights

Quickly identify opportunities for growth and improvement

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Action

Action

Don’t just report the numbers, make real operational changes

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Feedback Data

Feedback Data

Gain a 360° view into your customer relationships, connect feedback with operational insights, and identify the key drivers to maximize growth.

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Multiple Channels

Multiple Channels

Connect with customer for feedback via email, website, kiosks and more

Intelligent Program Design

Intelligent Program Design

CX best practices built in to your program to maximize respondent engagement

Unlimited Feedback

Unlimited Feedback

CX should be for everyone. No caps on the number of invitations, responses or users

Operational Data

Operational Data

Set up real-time connections between your systems and PeopleMetrics for a holistic analysis of your customer experience.

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Data Centralization

Data Centralization

Report on customer feedback data alongside your operational metrics

Dynamic Data

Dynamic Data

Work with a system that adapts to organizational and operational changes

CRM Integration

CRM Integration

Pull Customer feedback data into your CRM for a single view into customer relationships

ALL TOGETHER NOW

Get a 360° view of your customers.

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Role-Based Reporting

Role-Based Reporting

We believe that every PeopleMetrics user at your organization should have the tools they need to create better customer experiences.

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Unlimited Users

Unlimited Users

Empower everyone to connect with and own the customer experience

Administrator Control

Administrator Control

Administrators have full control over user access and reporting permissions

Single Sign On

Single Sign On

Get in, get what you need, and get back to creating amazing customer experiences

Flexible Dashboards

Flexible Dashboards

Click around and explore your data in our highly interactive and customizable dashboards. Find exactly what you're looking for and quickly share it with your team.

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Self-Service

Self-Service

We'll set you up and train you to build compelling dashboards and real-time reports

Customizable

Customizable

Choose from a plethora of data visualization options and tailor dashboards for each user role

Interactive

Interactive

Create intuitive workflows and click on any slice of the pie to see the data behind the picture

Text Analytics

Text Analytics

Leverage our native text analytics engine to make sense of customer comments and unveil the biggest themes from unstructured feedback.

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Custom Topics

Custom Topics

The language your customers use fits your businessyour topics should too 

Sentiment Analysis

Sentiment Analysis

Dissect customer feedback by positive, neutral, and negative sentiments

Integrated Reporting

Integrated Reporting

See text analytics results alongside customer and operational metrics

THE INSIGHTS YOUR EMPLOYEES NEED TO DRIVE CHANGE.

With the power of machine learning.

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Alert Management

Alert Management

Leverage the power of real-time survey alerts. Act on feedback and quickly coordinate follow ups to save at-risk customers and drive growth.

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Custom Alert Criteria

Custom Alert Criteria

Configure alerts based on responses, customer segments, keywords and more

Case Status Feeds

Case Status Feeds

Update the status of alerts and collaborate with your team on customer follow ups

Closed Loop Feedback

Closed Loop Feedback

Build internal workflows and processes to proactively manage responses

Root Cause Diagnostics

Root Cause Diagnostics

Create root cause tags and report on key operational themes that might be causing customer experience issues.

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Root Cause Tagging

Root Cause Tagging

Create tags specific to your business front-end and back-end customer operations

Integrated Reporting

Integrated Reporting

See root cause trends alongside customer and operational metrics

Employee Driven Insights

Employee Driven Insights

Survey your customer-facing teams for recommendations to improve processes

READY TO START HITTING YOUR GOALS?

Let us show you around

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