In his book The Rise of the Creative Class, Richard L. Florida highlights the factors that motivate creative workers like software developers and scientists. ...
The field of positive psychology examines how people can become happier by focusing on the meaningful, positive aspects of their lives. Researchers who study ...
The employee experience has never been more important and most elusive at the same time. As more work goes remote, it certainly has many benefits, but it ...
Competition drives business. Your employees are already competing for bids and projects with other companies. But what about competition within the company? A ...
Employees. You’re going to have to win their hearts and minds if you’re going to build a customer-centric culture. You might think about starting with an iron ...
Net Promoter Score (NPS) is everywhere. This KPI is the foundation of most customer experience (CX) measurement programs. In fact, you’d be hard-pressed to ...
This the second recent blog post that focuses on employee disengagement and a poor employee experience. Here, I outline the three most common causes of a poor ...
This article delineates three ways that employee disengagement costs companies money, and offers suggestions on how Voice of the Employee programs can help ...
Workplace stress costs companies millions of dollars every year. It leads to higher turnover and absenteeism, increased worker’s compensation and disability ...
