Sean McDade, PhD | Sep 16, 2020 11:47:37 AM

5 Tips, 3 Approaches for Encouraging Peer-To-Peer Recognition

In his book The Rise of the Creative Class, Richard L. Florida highlights the factors that motivate creative workers like software developers and scientists. ...

Reading time: 6 min
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Customer-Centric Culture, Employee Experience, COVID-19
Sean McDade, PhD | Aug 25, 2020 4:30:23 PM

Using Positive Psychology to Boost the Employee Experience

The field of positive psychology examines how people can become happier by focusing on the meaningful, positive aspects of their lives. Researchers who study ...

Reading time: 3 min
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Voice of the Employee, ROI, Employee Experience
Sean McDade, PhD | Aug 18, 2020 10:59:16 AM

Empowering Employees: 2 Suggestions to Improve the Employee Experience

The employee experience has never been more important and most elusive at the same time. As more work goes remote, it certainly has many benefits, but it ...

Reading time: 4 min
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Voice of the Employee, Best Practices, Employee Experience
Sean McDade, PhD | Aug 12, 2020 12:01:14 PM

3 Ways to Use Friendly Competition to Improve the Employee Experience

Competition drives business. Your employees are already competing for bids and projects with other companies. But what about competition within the company? A ...

Reading time: 5 min
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Voice of the Employee, Best Practices, Employee Experience
Sean McDade, PhD | Jul 27, 2020 1:34:22 PM

Getting Employees to Care: Employee Experience and Culture

Employees. You’re going to have to win their hearts and minds if you’re going to build a customer-centric culture. You might think about starting with an iron ...

Reading time: 6 min
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Customer-Centric Culture, Best Practices, Employee Experience
Sean McDade, PhD | Jul 23, 2020 10:32:14 AM

Measuring eNPS? 3 Things You Need to Know

Net Promoter Score (NPS) is everywhere. This KPI is the foundation of most customer experience (CX) measurement programs. In fact, you’d be hard-pressed to ...

Reading time: 5 min
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Program Design, Best Practices, Employee Experience
Sean McDade, PhD | Jul 14, 2020 2:26:55 PM

3 Common Causes of Employee Disengagement

This the second recent blog post that focuses on employee disengagement and a poor employee experience. Here, I outline the three most common causes of a poor ...

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Voice of the Employee, Best Practices, Employee Experience
Sean McDade, PhD | Jul 7, 2020 10:37:37 AM

Calculating the Cost of Employee Disengagement

This article delineates three ways that employee disengagement costs companies money, and offers suggestions on how Voice of the Employee programs can help ...

Reading time: 6 min
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Program Design, Best Practices, Employee Experience
Sean McDade, PhD | Jun 30, 2020 1:58:26 PM

10 Sources of Workplace Stress That Impact Employee Experience

Workplace stress costs companies millions of dollars every year. It leads to higher turnover and absenteeism, increased worker’s compensation and disability ...

Reading time: 6 min
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Voice of the Employee, Best Practices, Employee Experience