Sean McDade, PhD | Oct 6, 2020 2:49:00 PM

Employee Experience and Location: How Linked Are They?

Employee benefits, pay, hours, and responsibilities are a few ingredients that flavor any given employee’s experience at work. Location is also a ...

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Employee Satisfaction Surveys, Voice of the Employee, Employee Experience
Sean McDade, PhD | Sep 29, 2020 10:35:16 AM

Using the Voice of the Employee to Improve the Employee Experience

Employee engagement and employee experience surveys have become an HR staple. In spite of their prevalence, a survey by TLNT and HRmarketer revealed that many ...

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Employee Satisfaction Surveys, Voice of the Employee, Employee Experience
Sean McDade, PhD | Sep 16, 2020 11:47:37 AM

5 Tips, 3 Approaches for Encouraging Peer-To-Peer Recognition

In his book The Rise of the Creative Class, Richard L. Florida highlights the factors that motivate creative workers like software developers and scientists. ...

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Customer-Centric Culture, Employee Experience, COVID-19
Sean McDade, PhD | Aug 25, 2020 4:30:23 PM

Using Positive Psychology to Boost the Employee Experience

The field of positive psychology examines how people can become happier by focusing on the meaningful, positive aspects of their lives. Researchers who study ...

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Voice of the Employee, ROI, Employee Experience
Sean McDade, PhD | Aug 18, 2020 10:59:16 AM

Empowering Employees: 2 Suggestions to Improve the Employee Experience

The employee experience has never been more important and most elusive at the same time. As more work goes remote, it certainly has many benefits, but it ...

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Voice of the Employee, Best Practices, Employee Experience
Sean McDade, PhD | Aug 12, 2020 12:01:14 PM

3 Ways to Use Friendly Competition to Improve the Employee Experience

Competition drives business. Your employees are already competing for bids and projects with other companies. But what about competition within the company? A ...

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Voice of the Employee, Best Practices, Employee Experience
Sean McDade, PhD | Jul 27, 2020 1:34:22 PM

Getting Employees to Care: Employee Experience and Culture

Employees. You’re going to have to win their hearts and minds if you’re going to build a customer-centric culture. You might think about starting with an iron ...

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Customer-Centric Culture, Best Practices, Employee Experience
Sean McDade, PhD | Jul 23, 2020 10:32:14 AM

Measuring eNPS? 3 Things You Need to Know

Net Promoter Score (NPS) is everywhere. This KPI is the foundation of most customer experience (CX) measurement programs. In fact, you’d be hard-pressed to ...

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Program Design, Best Practices, Employee Experience
Sean McDade, PhD | Jul 14, 2020 2:26:55 PM

3 Common Causes of Employee Disengagement

This the second recent blog post that focuses on employee disengagement and a poor employee experience. Here, I outline the three most common causes of a poor ...

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Voice of the Employee, Best Practices, Employee Experience