PeopleMetrics | Jun 2, 2021 4:34:17 PM

Pharma Product Launch: 3 Ways to Plan Your Customer Experience (CX)

The very best pharmaceutical companies don't just launch products, they launch experiences. Pharma companies invests money in things like clinical efficacy, ...

Reading time: 3 min
Read more ›
Customer Experience, Pharma, PeopleMetrics LIVE
PeopleMetrics | May 20, 2021 4:13:12 PM

How to Improve Clinical Trial Patient Experience

Including the patient’s voice in clinical trials drives key outcomes such as patient recruitment and retention. In this session, we discuss how Pharma ...

Reading time: 3 min
Read more ›
Pharma, Clinical Trials, PeopleMetrics LIVE
PeopleMetrics | May 6, 2021 2:11:12 PM

10 Moments of Truth for Clinical & Commercial Pharma Customers

To fully embrace Pharma CX, the customer experience needs to be pervasive throughout Pharma organizations, from clinical to commercial. Every moment of truth. ...

Reading time: 3 min
Read more ›
Customer Experience, Pharma, PeopleMetrics LIVE
PeopleMetrics | Apr 21, 2021 3:43:35 PM

Pharmaceutical Industry Journey Mapping in 3 Steps for Patients & HCPs

The pharma customer journey spans across clinical and commercial; and includes patients, caregivers, HCPs and more. There is an increasing need in the ...

Reading time: 3 min
Read more ›
Customer Journey, Pharma, PeopleMetrics LIVE
PeopleMetrics | Apr 8, 2021 12:17:25 PM

10 Key Differences Between Pharma Market Research and Pharma CX

"Pharma CX" might sound a lot like market research, and while there are some similarities, there are also key distinctions that can provide a huge advantage to ...

Reading time: 49 min
Read more ›
Customer Experience, Market Research, Pharma, PeopleMetrics LIVE
PeopleMetrics | Mar 11, 2021 1:32:11 PM

How to Achieve Patient-Centricity in the Pharmaceutical Industry

How to Achieve Patient-Centricity in the Pharmaceutical Industry Pharma marketing teams use phrases like "patient-centric," "patient focused," and "patient ...

Reading time: 41 min
Read more ›
Patient Centricity, Pharma, PeopleMetrics LIVE
PeopleMetrics | Feb 11, 2021 11:35:32 AM

How To Measure The Impact of Pharma Patient Support Services: Avoid These 3 Common Missteps

How To Measure The Impact of Pharma Patient Support Services: Avoid These 3 Common Missteps Customer focus in the pharmaceutical industry is on the rise, and ...

Reading time: 45 min
Read more ›
Patient Services, Pharma, PeopleMetrics LIVE
PeopleMetrics | Jan 14, 2021 3:46:55 PM

How to Improve Pharma Customer Experience: 3 Strategies From CX Leaders

How to Improve Pharma Customer Experience: 3 Strategies From CX Leaders Pharma CX is relatively new and super exciting. Customer focus in the pharmaceutical ...

Reading time: 41 min
Read more ›
Patient Services, Pharma, PeopleMetrics LIVE
PeopleMetrics | Dec 17, 2020 11:57:02 AM

WATCH NOW: Planning for Pharma Patient Support Services Experience in 2021 | PeopleMetrics LIVE!

Planning for Pharma Patient Support Services Experience in 2021 What can you do NOW to get your Pharma Patient Support Services feedback program ready for ...

Reading time: 3 min
Read more ›
Patient Services, Pharma, PeopleMetrics LIVE