PeopleMetrics | May 6, 2021 2:11:12 PM

10 Moments of Truth for Clinical & Commercial Pharma Customers

To fully embrace Pharma CX, the customer experience needs to be pervasive throughout Pharma organizations, from clinical to commercial. Every moment of truth. ...

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Customer Experience, Pharma, PeopleMetrics LIVE
PeopleMetrics | Apr 21, 2021 3:43:35 PM

Pharmaceutical Industry Journey Mapping in 3 Steps for Patients & HCPs

The pharma customer journey spans across clinical and commercial; and includes patients, caregivers, HCPs and more. There is an increasing need in the ...

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Customer Journey, Pharma, PeopleMetrics LIVE
PeopleMetrics | Apr 8, 2021 12:17:25 PM

10 Key Differences Between Pharma Market Research and Pharma CX

"Pharma CX" might sound a lot like market research, and while there are some similarities, there are also key distinctions that can provide a huge advantage to ...

Reading time: 49 min
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Customer Experience, Market Research, Pharma, PeopleMetrics LIVE
PeopleMetrics | Mar 11, 2021 1:32:11 PM

How to Achieve Patient-Centricity in the Pharmaceutical Industry

How to Achieve Patient-Centricity in the Pharmaceutical Industry Pharma marketing teams use phrases like "patient-centric," "patient focused," and "patient ...

Reading time: 41 min
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Patient Centricity, Pharma, PeopleMetrics LIVE
PeopleMetrics | Feb 11, 2021 11:35:32 AM

How To Measure The Impact of Pharma Patient Support Services: Avoid These 3 Common Missteps

How To Measure The Impact of Pharma Patient Support Services: Avoid These 3 Common Missteps Customer focus in the pharmaceutical industry is on the rise, and ...

Reading time: 45 min
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Patient Services, Pharma, PeopleMetrics LIVE
PeopleMetrics | Jan 14, 2021 3:46:55 PM

How to Improve Pharma Customer Experience: 3 Strategies From CX Leaders

How to Improve Pharma Customer Experience: 3 Strategies From CX Leaders Pharma CX is relatively new and super exciting. Customer focus in the pharmaceutical ...

Reading time: 41 min
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Patient Services, Pharma, PeopleMetrics LIVE
PeopleMetrics | Dec 17, 2020 11:57:02 AM

WATCH NOW: Planning for Pharma Patient Support Services Experience in 2021 | PeopleMetrics LIVE!

Planning for Pharma Patient Support Services Experience in 2021 What can you do NOW to get your Pharma Patient Support Services feedback program ready for ...

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Patient Services, Pharma, PeopleMetrics LIVE
Sean McDade, PhD | Nov 18, 2020 12:19:58 PM

Level 5: Confidence | PeopleMetrics' Patient Hierarchy of Needs

This is the final part of a series of blog posts examining how Patient Support Services teams can deliver an outstanding patient experience. Pharmaceutical ...

Reading time: 9 min
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Patient Experience, Patient Services, Pharma
Sean McDade, PhD | Nov 10, 2020 11:20:34 AM

Level 4: Support System | PeopleMetrics' Patient Hierarchy of Needs

This is part of a series of blog posts examining how Patient Support Services teams can deliver an outstanding patient experience. To help Patient Support ...

Reading time: 10 min
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Patient Experience, Patient Services, Pharma