PeopleMetrics LIVE! | Customer Experience Episode#14
Customer experience feedback & market research are not the same thing, BUT that doesn’t mean there aren’t parallels. These programs often have shared stakeholders, reach out to the same audience, and may share a budget. As such, it’s imperative that your market research and CX programs operate as a joint package.
In this session, we’ll discuss how market research and customer experience feedback are converging and how you can use this convergence to get the most out of the feedback programs you run. We’ll share how you can mix your market research and customer experience initiatives to get the most out of your budget and get actionable learnings from the data you collect.
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PeopleMetrics LIVE! is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform. Tune in for short, casual conversations Tuesday's at 2:00pm ET.
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Our CX solutions are designed to deliver a consistent experience every time... your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights.
Discover our award-winning Customer Experience (CX) blog
Read our CEO's book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold
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