Collecting customer feedback is one thing. Measuring and managing that customer feedback is quite another! And if you want to be customer-centric, you need to make sure you're doing all three.
In this session, we walk you through how the customer feedback management process works when you're using a customer experience management tool like PeopleMetrics as the central hub of your Voice of the Customer (VoC) program.
○ ○ ○
PeopleMetrics LIVE! is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform. Tune in for short, casual conversations every Tuesday at 2:00pm ET.
○ ○ ○
Our CX solutions are designed to deliver a consistent experience every time... your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights.
Discover our award-winning Customer Experience (CX) blog
Read our CEO's book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold
○ ○ ○
FOLLOW US ON SOCIAL!
○ ○ ○
customer feedback management process, customer, customer feedback, customer feedback management, feedback management, customer-centric, customer centric, customer centricity, customer-centricity, customer experience, customer experience management, customer experience management tool, voice of customer, voice of the customer, voc, customer voice, how to manage customer feedback, what to do with customer feedback, customer feedback strategy, customer feedback system framework, customer feedback loop, how to collect customer feedback, customer feedback video, cem, customer experience strategy, peoplemetrics, peoplemetrics live, voice of customer, voice of the customer, customer experience strategy best practices