PeopleMetrics LIVE! | Pharma CX Episode#17
Every industry has what we call “high-impact” customers. These are customers who require a unique, differentiated experience and a company simply cannot afford to lose. They are often small in terms of numbers, but large in terms of the impact on the business. For Pharma, rare disease patients fit into the high-impact customer category.
In this session, we will discuss how rare disease customers require a unique approach compared patients for mass market medications. From support in onboarding to adherence check in’s to providing support to all patient stakeholders (HCPs, Caregivers), Pharma has an opportunity to create a memorable experience that drive medical outcomes for this high-impact customer group.
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PeopleMetrics LIVE! is a free online session where Experience Measurement experts from our team share their knowledge on Customer Experience Feedback Programs, Pharma Patient Support Services, and more. At the end of each session, we open the conversation up to the audience to answer all YOUR questions. Tune in for our short, casual conversations hosted Tuesday’s at 2:00pm ET.
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Our Pharma CX solutions are designed to help you achieve better outcomes through real-time feedback from patients, caregivers and HCPs... with over 20+ years of Pharma expertise, you can trust PeopleMetrics to help you measure and improve the patient experience from clinical trials to patient support services.
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