PeopleMetrics LIVE! | Customer Experience Episode#22
You’ve collected feedback from customers… but what’s next? Are you using these insights to better the experience of your customers or are you stuck in the set-it and forget-it mode? If you aren’t implementing improvements to your products & services that correlate with the feedback you receive, your churn rate will inevitably suffer.
In this session, our experts will outline the best CX management strategies and how to effectively apply customer feedback to your operational functions. We will provide a step-by-step guide you can use to ensure your customer feedback program is being used to its FULLEST capacity.
PeopleMetrics LIVE! is a free online session where Experience Measurement experts from our team share their knowledge on Customer Experience Feedback Programs, Pharma Patient Support Services, and more. At the end of each session, we open the conversation up to the audience to answer all YOUR questions. Tune in for our Tuesday afternoon specials for some short, casual conversations lead by experts in the CX industry.
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Our CX solutions are designed to deliver a consistent experience every time... your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights.
Discover our award-winning Customer Experience (CX) blog
Read our CEO's book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold
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