Back to Blog
PeopleMetrics LIVE! | CX Episode#22

SIGN UP: The Top CX Feedback Management Strategies

WEBINAR DATE: Tuesday, August 9th @ 2pm EST

PeopleMetrics
PeopleMetrics

Jul 27, 2022

PeopleMetrics LIVE! | Customer Experience Episode#22

You’ve collected feedback from customers… but what’s next? Are you using these insights to better the experience of your customers or are you stuck in the set-it and forget-it mode? If you aren’t implementing improvements to your products & services that correlate with the feedback you receive, your churn rate will inevitably suffer.

In this session, our experts will outline the best CX management strategies and how to effectively apply customer feedback to your operational functions. We will provide a step-by-step guide you can use to ensure your customer feedback program is being used to its FULLEST capacity.

 


○ ○ ○

PeopleMetrics LIVE! is a free online session where Experience Measurement experts from our team share their knowledge on Customer Experience Feedback Programs, Pharma Patient Support Services, and more. At the end of each session, we open the conversation up to the audience to answer all YOUR questions. Tune in for our Tuesday afternoon specials for some short, casual conversations lead by experts in the CX industry.

○ ○ ○

Our CX solutions are designed to deliver a consistent experience every time... your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights.

Discover our award-winning Customer Experience (CX) blog

Read our CEO's book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold

○ ○ ○

FOLLOW US ON SOCIAL!

YouTube  |  LinkedIn  |  Twitter  |  Instagram  |  Facebook

○ ○ ○

Frictionless experience, customer expectations, customer needs, cx measurement, promoters, detractors, customer loyalty, nps, customer churn, churn reduction, customer experience measurement, b2b, b2b voc, b2b customer voice, b2b voice of customer program, customer centricity, why customer centricity matters, experience management company, experience management system, cx, cx strategy, cx culture, customer experience industry, cxm, voice of the customer, cx program, cx program design, cx strategy framework, customer retention, client retention, customer needs, peoplemetrics, peoplemetricslive

PeopleMetrics

Trusted Experience Management Partners

Latest Articles

SIGN UP: The Top CX Feedback Management Strategies

SIGN UP: The Top CX Feedback Management Strategies

WEBINAR DATE: Tuesday, August 9th @ 2pm EST

WATCH NOW: CX Nirvana: The Frictionless Experience

WATCH NOW: CX Nirvana: The Frictionless Experience

PeopleMetrics LIVE! | CX Episode#21

WATCH NOW: 3 Actions to Improve Physician CX Now!

WATCH NOW: 3 Actions to Improve Physician CX Now!

PeopleMetrics LIVE! | Pharma CX Episode#21