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PeopleMetrics LIVE! | CX Episode #20

WATCH NOW: Top 3 CX Lessons in Retail Banking

PeopleMetrics LIVE! | Customer Experience Episode#20

PeopleMetrics
PeopleMetrics

Jun 23, 2022

PeopleMetrics LIVE! | Customer Experience Episode#20

In this session of PeopleMetrics LIVE!, our special guest speaker Adelbert Spaan of First American Bank joins us to discuss crucial insights from running customer experience programs over the years. We explore best practices related to the design & management of customer feedback programs in the banking space and the 3 key lessons from over 20 years of experience.

  1. Touchpoints matter
  2. What customers really want
  3. Problem Resolution can make or break your NPS

     

    CLICK HERE TO WATCH NOW

    https://www.youtube.com/watch?v=EW9iQsJ_7hQ&list=PLftC2L21zcqvLNv4vlCQ9wHju6gk_0LO-

     

    CLICK HERE TO DOWNLOAD CHART

    https://www.peoplemetrics.com/hubfs/1-%20PM%20LIVE/6-21-2022%20PML%20-%20CX%2020/Top-3-CX-Lessons-in-Retail-Banking_PeopleMetricsLIVESLIDES.pdf


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PeopleMetrics LIVE! is a free online session where Experience Measurement experts from our team share their knowledge on Customer Experience Feedback Programs, Pharma Patient Support Services, and more. At the end of each session, we open the conversation up to the audience to answer all YOUR questions. Tune in for our Tuesday afternoon specials for some short, casual conversations lead by experts in the CX industry.

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Our CX solutions are designed to deliver a consistent experience every time... your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights.

Discover our award-winning Customer Experience (CX) blog

Read our CEO's book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold

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Touchpoints, customer touchpoints, nps, nps score, retail banking, cx program, customer success, churn reduction, customer experience measurement, voc, voc, customer voice, voice of customer program, why customer centricity matters, experience management company, experience management system, cx, cx strategy, cx culture, customer experience industry, cxm, voice of the customer, cx program, cx program design, cx strategy framework, customer retention, client retention, customer needs, peoplemetrics, peoplemetricsliveretail banking,

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