Intelligently manage the risk of investments 
and lay the foundation for continued customer success.

While an emphasis on financial & operational performance is paramount, private equity and corporate M&A firms need to understand an acquisition company’s relationship with its customers & employees to validate assumptions and uncover challenges & opportunities that often go unmeasured. Including customer & employee feedback in all due-diligence not only reduces risk, but ultimately lays the foundation for an acquisition company's continued success in the eyes of their employees & customers.

Customer & Employee Sentiment

The Challenge

While operational & financial performance data may be straightforward, assessing a company’s true customer & employee sentiment is challenging.

Survey Customers & Employees

Our Solution

Survey a company’s customers & employees to get a clear picture of sentiment & satisfaction around their people, products & processes.

Reduce Risk

Program Benefits

Enhance the due-diligence process with data to validate assumptions, identify challenges & opportunities, and reduce overall risk of investments.

A tailored solution for your business.


written by CEM experts who live and breathe customer experience every day.

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