Measure & Improve the End-User Experience
Capture end-user feedback & sentiment
to refine your products & services
It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey. But what about getting feedback from the people on the frontline who use your products & services every day? End-user feedback should be part of your software lifecycle management & product development process. Use it to shape and fine tune your roadmap, and communicate back to your customers that their voice matters.
The Challenge
Relationship surveys do not adequately measure the full spectrum of end-user feedback in a truly representative or actionable way.
Our Solution
Constantly measure end-user feedback to improve your products & services while creating transparency into account health and overall system adoption.
Program Benefits
Proactively measure end-user feedback to refine your products & services, increase client retention, and evolve your company's roadmap.