B2B Client Experience

Reduce churn & drive revenue

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B2C Customer Experience

B2C Customer Experience

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Measure Relationships

Measure Relationships

Get a pulse of client satisfaction across your B2B customer journey

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Stay Connected

Stay Connected

Build transactional survey listening posts at the most critical customer touchpoints

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Be Proactive

Be Proactive

Leverage client responses in business reviews, and identify and save at-risk clients

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Measure Relationships

Measure Relationships

Launch a B2B relationship survey program for a deeper understanding of your client experience, and identify opportunities for growth.
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Build a Baseline

Build a Baseline

Create internal benchmarks and goals for overall satisfaction

Segment Feedback

Segment Feedback

Cut your responses by client role and other operational data

Prioritize Touchpoints

Prioritize Touchpoints

Identify areas in your B2B journey for improvements

 
Stay Connected

Stay Connected

Establish transactional survey programs at key touchpoints in your B2B customer journey to track, manage, and improve client interactions.
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Contact Center

Contact Center

Measure agent satisfaction and resolution rates post-call

Service Delivery

Service Delivery

Get feedback after your B2B project is deployed

Voice of Prospect

Voice of Prospect

See the perceived value of your B2B sales efforts

 
Be Proactive

Be Proactive

Every B2B survey response matters. Create workflows to identify and save at-risk clients while driving growth through cross-sell and upsells.
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Real-Time Alerts

Real-Time Alerts

Receive notifications when clients complete surveys

Root Cause Analytics

Root Cause Analytics

Uncover underlying themes and address client pain points

Employee-Driven Insights

Employee-Driven Insights

Ask internally for process feedback & recommendations

The latest from our Customer Experience (CX) Blog:

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PeopleMetrics | Nov 19, 2020

WATCH NOW: What Are the Best Voice of the Customer (VoC) Alerts? How Do You Use Them? | PeopleMetrics LIVE!

What Are the Best Voice of the Customer (VoC) Alerts? How Do You Use Them? What role do real-time alerts play in a Voice of Customer (VoC) program?  What are ...

Reading time: 2 min
Read more ›
PeopleMetrics | Nov 11, 2020

WATCH NOW: What's the Difference Between Customer Experience (CX) and Customer Service? | PeopleMetrics LIVE!

  What's the Difference Between Customer Experience (CX) and Customer Service? Is Customer Experience (CX) the same as Customer Service? How can you use ...

Reading time: 2 min
Read more ›
PeopleMetrics | Nov 4, 2020

WATCH NOW: Is Voice of Customer (VoC) The Same As Market Research? | PeopleMetrics LIVE!

  Is Voice of Customer (VoC) The Same As Market Research? What is the difference between Voice of Customer (VoC) and Market Research? Do you need both? How can ...

Reading time: 2 min
Read more ›

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