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PeopleMetrics Patient Services Compass™ is a software and services offering designed specifically to help companies improve their patient services programs by continuously listening to patients.

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Access patient feedback in real-time

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Measure impact of patient support services

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Identify adherence risks in real-time

Surveys to Patients, Caregivers & HCPs

Surveys to Patients, Caregivers & HCPs


Surveys to patients during or immediately after an experience


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PeopleMetrics Platform

Continuous Real-Time Reporting in a Secure Software Platform

View and create patient feedback dashboards with real-time reporting
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Industry Benchmarks

Industry Benchmarks


Industry benchmarks based on 15 survey questions approved by multiple pharma legal teams
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Measurement at Key Milestones

Measurement at Key Milestones

On-boarding, first shipment, first infusion, etc. 

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Measure All Patient Support Offerings

Measure All Patient Support Offerings


Measure case manager, call center, digital patient portal, and mobile app performance

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Internal or Outsourced Team

Internal or Outsourced Team


Collect feedback whether your team is in-house, fully outsourced, or partially outsourced
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PeopleMetrics Patient Services Compass™ has enabled our Patient Services team to measure satisfaction, identify improvement areas, and have hard metrics in an ongoing fashion to ensure that our programs exceed our patient & caregiver expectations”

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Connect with an expert from our Patient Experience practice

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