At key milestones (onboarding, 1st shipment, 3/6/12-month)
Patient Services Benchmarks
Benchmarks based on 15 survey questions approved by multiple pharma legal teams
Measure Internal Case Managers or Outsourced HUBs
Collect feedback whether your team is in-house, fully outsourced, or partially outsourced.
Continuous Real-Time Reporting in a Secure Software Platform
View and create dashboards with real-time reporting.
“PeopleMetrics Patient Services Compass™has enabled our Patient Services team to measure satisfaction, identify improvement areas, and have hard metrics in an ongoing fashion to ensure that our programs exceed our patient & caregiver expectations”
Connect with an expert from our Pharma CX practice