Lesson #22 Revisited: Start Small with Transactional VoC—You’ll Thank Me Later
Launching a transactional VoC program? Start with a pilot. Learn how AI-driven insights and human expertise can refine surveys,...
Lesson #21 Revisited: Start Slow, Build Smart – AI and the Human Touch in Relationship Surveys
AI is transforming VoC programs, making relationship surveys smarter and more efficient. Learn how to balance AI-driven insights...
Lesson #20 Revisited: Measuring the Prospect Experience with AI
AI is transforming the prospect experience, enhancing sales interactions while keeping human connection at the core. Learn how...
Lesson #19 Revisited: How AI is Reshaping Omnichannel Feedback Collection
AI is revolutionizing omnichannel feedback collection—making it more dynamic, predictive, and seamless. Learn how AI enhances...
Lesson #18 Revisited: AI and the Future of Touchpoint Mapping
AI is transforming touchpoint mapping—making it faster, smarter, and more adaptive. Discover how AI-powered insights help CX...
Lesson #17 Revisited: The Survey Is Dead. Long Live the Survey! (And AI is Helping)
AI is revolutionizing surveys—not replacing them! Discover how AI-powered tools enhance survey design, logic, and insights while...
Lesson #16 Revisited: Do You Need a Survey Tool or a True VoC Partner?
AI is revolutionizing VoC, but human expertise remains essential. Discover how AI-powered platforms enhance insights—and why a...
Lesson #15 Revisited: You Can’t Do This Alone – Building the Right Internal Team for VoC in the Age of AI
Building a world-class VoC program requires internal alignment—IT, BI, Legal, and Procurement all play a role. Learn how AI is...
Lesson #14 Revisited: Voice of Customer (VoC) Communications in the Age of AI - A 2025 Perspective
AI is revolutionizing VoC communication. While the fundamentals of clear, consistent messaging remain, AI now amplifies and...