Lesson #40 Revisited: In-Moment Feedback is the Ultimate VoC Power Move (And AI is Only Accelerating It)
Discover how AI is revolutionizing in-moment feedback. Learn why capturing customer input during the experience leads to higher...
Lesson #39 Revisited: Conversational Surveys and AI—The Future of Listening is Here
AI is revolutionizing VoC by turning static surveys into dynamic conversations. Discover how conversational surveys deepen...
Lesson #38 Revisited: The Future of VoC Is AI—And It’s Already Here!
AI is transforming Voice of the Customer (VoC)—from text analytics to real-time insights and conversational surveys. Discover 3...
Lesson #37 Revisited: A Mobile App Helps Increase Usage—But Not in the Way You Might Think
Mobile remains essential in VoC—less for deep analysis, more for fast action. Learn why simplicity, responsiveness, and smart...
Lesson #36 Revisited: If People Are Already Using a CRM, Make It Easy for Them to View VoC Data
CRM + VoC integration is smarter than ever with AI—but adoption still hinges on access and simplicity. Learn how embedding...
Lesson #35 Revisited: The Secret to Getting Your People to Use VoC? Tie It to Compensation (Still True in 2025)
Tying compensation to VoC metrics still works—even in the age of AI. Bonuses, recognition, and incentives drive real engagement....
Lesson #34 Revisited: If You Build It, They Still Might Not Come
AI has changed many aspects of VoC, but internal adoption remains a human challenge. Learn how to drive frontline engagement,...
Lesson #33 Revisited: Don’t Let VoC Become Complaint Management—Celebrate the Positive Too!
VoC shouldn’t just be about fixing problems—it should celebrate successes too! Learn how recognition alerts can transform your...
Lesson #32 Revisited: Want to Fix Root Causes? Ask Your People. (AI Can’t Replace Them)
Root cause analysis is key to scaling your VoC program—but solving customer issues requires more than just data. Learn how...