The Mechanics of Customer Experience (and Three Lessons)
A trip to the mechanic turns into a lesson on customer experience strategy.
How Your Culture Can Improve Customer Experience
A strong customer experience strategy starts with a customer-centric culture.
What Geology Can Teach Us About Customer Experience Strategy
How to combat the forces eroding your customer experience management and create a strong customer experience strategy.
Two Ways to Measure and Leverage Data for Amazing Customer Experiences
To avoid data frustration and to re-enforce customer centricity, collect customer feedback and focus on singular, simple actions.
Beer: Your Recipe for Customer Engagement
A homebrewer's perspective of Philly Homebrew Outlet's unique approach to customer engagement.
Constructing the Mobile-Friendly Customer Feedback Survey: A Guide
Here are some of the finer details of designing mobile-friendly customer feedback surveys.
A History of Brand and Customer Experience (Part 1 of 2)
A short history of brand reputation and customer experience, and how PeopleMetrics approaches customer experience strategy with...
An Argument for Mobile-Friendly Customer Experience Surveys
Are your customer experience surveys mobile-friendly? Find out how having mobile-friendly customer experience surveys can help...
A Christmas (Customer Experience) Story
A poor customer experience with Teleflora leads to customer loyalty with a local flower shop.