A Christmas (Customer Experience) Story
A poor customer experience with Teleflora leads to customer loyalty with a local flower shop.
What a Supernatural TV Show Can Teach You About Online Customer Experience
Misha Collins from Supernatural is an example of how to use social media to improve customer experience.
3 Telltale Signs Your Customer Experience Incentive Program May Be Broken
Designing an informed and focused incentive program is a key part of a good customer experience strategy.
How Customer Trust Defines Customer Experience
What a tailor can teach you about customer experience strategy and customer loyalty.
How to Win a Customer Experience Award
PeopleMetrics congratulates Michelle Morris of Crowe Horwath LLP for winning a Customer Experience Day 2014 Impact Award.
Happy Customer Experience Day: A New Beginning
In time for Customer Experience Day, PeopleMetrics is launching a new website and thanking our clients for showing their love for...
Learn from the Best: Tips on Being Customer-Centric
Learn from your Brand Ambassadors about employee engagement and improving customer experience.
The Simple Secret to the Ultimate Customer Experiences
Want to provide an ultimate customer experience, improve customer retention, and improve your customer experience strategy?
Unbelievable Comcast Customer Service Call and What You Can Do About It
What a disastrous Comcast call can teach you about customer service satisfaction and customer-centric culture.