Posts about customer-experience-survey

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Sean McDade, PhD | Jul 13, 2020

A Bonus Recommendation for Reopening Your VoC Program

In my last blog post, I offered 5 recommendations for re-opening your VoC program in light of COVID-19 closures.   If you have not checked out that blog post, ...

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Voice of the Customer, Customer Experience Survey, Survey Design
Sean McDade, PhD | Jun 29, 2020

5 Recommendations for Reopening your VoC Program

In my last blog post, I wrote about how to build a Voice of Customer (VoC) program depending on the maturity of your current program. Given the changes in ...

Reading time: 9 min
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Voice of the Customer, Customer Experience Survey, Survey Design
PeopleMetrics | Jan 15, 2020

Get Your Bank Ready to Measure CX in 2020

2020 is here, and this year, many of our banking clients have made measuring and improving customer experience a strategic priority. Some clients are looking ...

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Banking Customer Experience, Customer Experience Survey, Program Design
PeopleMetrics | Dec 9, 2016

Retailers, Listen Up: Quit Wasting Customers’ Time

   You’re probably familiar with the classic customer satisfaction survey. In fact, it’s become the new normal for companies to bombard us with their requests ...

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Customer Experience, Customer Feedback Management, Customer Retention, Customer Feedback, Customer Experience Strategy, Customer Centricity, Customer Experience Improvement, Retail Customer Experience, Customer Experience Survey