What Video Games Can Teach You About Customer Experience
Video games offer some lessons for designing customer experience strategies and improving customer engagement.
Four Cool Ways to Cement Customer Trust
Here are 4 customer experience best practices that can help your customer-centric culture work for you.
The Future of Brand and Customer Experience (Part 2 of 2)
We believe customer experience is the future of brand. So we created Voice of the Prospect to help your customer experience...
How to Create a Customer Experience Moat: Lessons Spotify and Uber
Spotify and Uber's new partnership is a great example of building a moat to keep your customer experience fresh and your...
The Mechanics of Customer Experience (and Three Lessons)
A trip to the mechanic turns into a lesson on customer experience strategy.
How Your Culture Can Improve Customer Experience
A strong customer experience strategy starts with a customer-centric culture.
Two Ways to Measure and Leverage Data for Amazing Customer Experiences
To avoid data frustration and to re-enforce customer centricity, collect customer feedback and focus on singular, simple actions.
Constructing the Mobile-Friendly Customer Feedback Survey: A Guide
Here are some of the finer details of designing mobile-friendly customer feedback surveys.
A History of Brand and Customer Experience (Part 1 of 2)
A short history of brand reputation and customer experience, and how PeopleMetrics approaches customer experience strategy with...