Posts about customer-journey-mapping

All Customer Experience Strategy Customer Experience Voice of the Customer Customer Feedback
PeopleMetrics | May 19, 2017

Uncovering Your Customers' Wows and Woes in 10 Steps

  Over the last couple of years, our own Kate Feather has had the privilege of speaking at a number of banking and credit union events centered on customer ...

Reading time: 7 min
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Banking Customer Experience, Customer Retention, Customer Engagement, Voice of the Customer, customer journey mapping, Customer Feedback Management
PeopleMetrics | May 4, 2017

The Basics of Customer Journey Mapping

Over 150 customer experience professionals completed a PeopleMetrics online assessment about the presence, or absence, of customer-centric practices in their ...

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customer journey mapping, Customer Feedback, Banking Customer Experience
PeopleMetrics | Mar 1, 2017

How to Define Your Priorities and Build a Plan for Customer Centricity

The final discipline of growth banking is all about listening and acting on feedback from your customers. This discipline requires an understanding of measure ...

Reading time: 8 min
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Customer Feedback, Customer Retention, customer journey mapping, Customer Experience, Banking Customer Experience
PeopleMetrics | Feb 7, 2013

The Benefits of Customer Journey Mapping for CX Strategy

The core benefit of Customer Journey Mapping is to develop an achievable plan to improve customer experience. Of course, you could just conduct a normal ...

Reading time: 4 min
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Customer Experience, Customer Experience Strategy, customer journey mapping