Posts about customer-service

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PeopleMetrics | Dec 17, 2020

WATCH NOW: Planning for Customer Experience (CX) in 2021 | PeopleMetrics LIVE!

Planning for Customer Experience (CX) in 2021 What can you do NOW to get your CX program ready for 2021 What are the key touchpoints you must measure in 2021? ...

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Customer Experience, Customer Service, PeopleMetrics LIVE
PeopleMetrics | Nov 19, 2020

WATCH NOW: What Are the Best Voice of the Customer (VoC) Alerts? How Do You Use Them? | PeopleMetrics LIVE!

What Are the Best Voice of the Customer (VoC) Alerts? How Do You Use Them? What role do real-time alerts play in a Voice of Customer (VoC) program?  What are ...

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Customer Experience, Customer Service, PeopleMetrics LIVE
PeopleMetrics | Nov 11, 2020

WATCH NOW: What's the Difference Between Customer Experience (CX) and Customer Service? | PeopleMetrics LIVE!

  What's the Difference Between Customer Experience (CX) and Customer Service? Is Customer Experience (CX) the same as Customer Service? How can you use ...

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Customer Experience, Customer Service, PeopleMetrics LIVE
Sean McDade, PhD | Aug 31, 2018

CX Is NOT The Same As Customer Service. Know The Difference.

The following is an excerpt from Listen Or Die by Sean McDade, PhD. Customer service (CS) is critical for delivering a great customer experience (CX). All too ...

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Customer Experience, Touchpoint Mapping, Listen or Die, Customer Service