Posts about hospitality

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Sean McDade, PhD | Feb 12, 2018

#CXSecrets: Keeping a CX Mindset

Today's #CXSecret revolves around the notion of a "Customer Experience (CX) Mindset." High-end hospitality companies have owned the CX space for years because ...

Reading time: 5 min
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CX Secrets, Customer Experience, Hospitality
David Rode | Nov 2, 2017

Caught in the Act of Creating a Phenomenal Experience

If you have the great fortune to work or live around the bustling Logan Square neighborhood of Philadelphia, then it’s likely that you have been offered an ...

Reading time: 7 min
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Customer Experience, Customer Centricity, Hospitality