Posts about net-promoter-score

All Customer Experience Strategy Customer Experience Voice of the Customer Customer Feedback
All categories

Sean McDade, PhD | Aug 7, 2018

Lesson #5: You've Got To Know And Use NPS, Even If You Don't Like It

The following is an excerpt from Listen Or Die by Sean McDade, PhD. An important metric in any successful VoC program is NPS, or Net Promoter Score. You should ...

Reading time: 6 min
Read more ›
Customer Experience Measurement, Net Promoter Score, Listen or Die
David Rode | Feb 26, 2018

SaaS Companies: Implement a Product NPS Program in 5 Simple Steps

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least ...

Reading time: 10 min
Read more ›
Customer Feedback, SaaS, Net Promoter Score