How to Write a Really Bad Survey
There are a lot of bad surveys out there. Here are 3 surefire ways to write a really bad one... so you know what to avoid when...
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There are a lot of bad surveys out there. Here are 3 surefire ways to write a really bad one... so you know what to avoid when...
Why include video in your surveys? Capturing how your customers feel after their experience will yield insights that you could...
Pre-COVID-19, many VoC programs were mature and focused on higher order needs. Now your customers need to feel safe. Period. Full...
If survey health is poor, nothing else you do with your VoC program will matter. Everything else — the touchpoints, the...
Listen or Die author Sean McDade, PhD explains different ways to measure recent customer experiences, and stresses the importance...