If You Want a Consistent Experience Across All Touchpoints, You Must Ask for Customer Feedback at Each One
No matter how your customer interacts with you, the ultimate goal is to have a consistent “omnichannel” experience...
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No matter how your customer interacts with you, the ultimate goal is to have a consistent “omnichannel” experience...
Listen or Die author Sean McDade, PhD explains the difference between customer experience (CX) and customer service (CS).
PeopleMetrics Founder & CEO Sean McDade reminds CX leaders that collecting feedback from customers is a touchpoint in and of...