If You Want a Consistent Experience Across All Touchpoints, You Must Ask for Customer Feedback at Each One
No matter how your customer interacts with you, the ultimate goal is to have a consistent “omnichannel” experience...
CX Is NOT The Same As Customer Service. Know The Difference.
Listen or Die author Sean McDade, PhD explains the difference between customer experience (CX) and customer service (CS).
#CXSecrets: Collecting Feedback IS a Touchpoint
PeopleMetrics Founder & CEO Sean McDade reminds CX leaders that collecting feedback from customers is a touchpoint in and of...