The Last Mile of Customer Experience Improvement is Taking Action on Customer Feedback
Responding to customer feedback is often the most challenging part of any customer experience strategy.
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Responding to customer feedback is often the most challenging part of any customer experience strategy.
Here are common questions that customer feedback from Voice of the Customer can answer.
Client satisfaction surveys can help build customer trust and inform your customer experience strategy.
This series examines what differentiates a customer-centric culture from a company-centric one. This time, we're examining...
To combat overload from customer engagement and employee engagement data, we work to simplify reporting to make it actionable.
Revisiting some of the big things from 2011, including employee engagement, customer-centric culture, and customer engagement.
The insurance industry is increasing its focus on improving the customer experience. Let's cover the experiences insurance...
Here are five ways marketers can use their Voice of the Customer program to create differentiation in the marketplace.
Does your Voice of Customer program regularly provide insights that help you improve your company operations and performance?...