PeopleMetrics | May 12, 2015 7:30:00 AM

14% of Zappos Staff Quits (Which is Just Fine for Employee Engagement)

Customer experience darling Zappos recently reported 210 of its employees have resigned. That’s about 14% of their workforce. The exodus stems from an ...

Reading time: 4 min
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Customer Experience, Customer Experience Strategy, Voice of the Employee, Customer-Centric Culture, Customer Experience Management Solutions, Employee Experience
PeopleMetrics | Mar 2, 2015 9:30:00 AM

Getting Employees to Care: Employee Engagement and Culture

Employees. You’re going to have to face them sooner or later if you’re trying to build a customer-centric culture. How do you get your employees focused on ...

Reading time: 7 min
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Employee Satisfaction Surveys, Customer Experience Strategy, Voice of the Employee, Customer-Centric Culture, Customer Experience Improvement, Employee Experience
PeopleMetrics | Sep 12, 2012 3:50:00 AM

A Culture of Appreciation and Its Effect on Employee Engagement

In a previous post titled Employee Recognition and the Customer Experience, we looked at how customer experience leaders can use employee recognition to align ...

Reading time: 5 min
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Customer Experience, Customer Experience Strategy, Customer-Centric Culture, Employee Experience
PeopleMetrics | Jan 11, 2012 3:59:00 AM

Understanding Employee Engagement and the Employee Experience

Engaging employees can be a daunting task, and with all of the jargon out there, it’s easy to get lost and not know what next steps to take. In this post, we ...

Reading time: 7 min
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Customer Experience Strategy, Voice of the Employee, Customer-Centric Culture, Employee Experience
PeopleMetrics | Oct 26, 2009 3:47:00 AM

When to Conduct Employee Engagement Surveys

Timing isn’t everything in employee engagement research, but it’s definitely important to consider. The best time to send out employee surveys varies according ...

Reading time: 3 min
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Employee Satisfaction Surveys, Customer Experience Strategy, Employee Experience