Kirk Lohbauer | Mar 2, 2020 3:02:17 PM

Starting a Patient Support Program? 3 Things You Need to Know.

Last week, PeopleMetrics attended CBI’s 14th Hub and SPP Model Optimization conference at the Loews Hotel in Center City Philadelphia. At this conference, ...

Reading time: 8 min
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Patient Experience, Patient Services, Pharma
PeopleMetrics | Jan 28, 2020 3:18:00 PM

WATCH NOW | Best of Patient Support Services: Rheumatoid Arthritis

WEBINAR DATE: Tuesday, February 11th 2020 @ 2:00pm ET

Reading time: 1 min
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Patient Experience, Patient Services, Pharma
Reshma Bennur | Sep 26, 2019 12:50:02 PM

Measure Patient Experience in Clinical Trials: It’s the right thing to do!

Why should Pharma companies focus on Patient Experience (PX) in clinical trials? Driving recruitment, improving retention, increasing adherence, reducing ...

Reading time: 6 min
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Patient Experience, Pharma, Clinical Trials
Sean McDade, PhD | Jun 3, 2019 3:13:23 PM

What Pharma Can Learn from CX Leaders

Managing the customer experience (CX) is now established as a business practice at most companies. It goes by many names – Customer Experience Management ...

Reading time: 13 min
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Patient Experience, Patient Centricity, Best Practices
Sean McDade, PhD | May 14, 2019 4:58:52 PM

WATCH NOW | 8 Lessons from 4000+ Patient Conversations: How Patient Support Programs Drive Adherence With Real-Time Listening

Patient Services are a critical aspect of the patient experience. Patients expect Pharma companies to offer services to help them access, afford and understand ...

Reading time: 2 min
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Patient Experience, Patient Services, Webinar