Sean McDade, PhD | Nov 18, 2020 12:19:58 PM

Level 5: Confidence | PeopleMetrics' Patient Hierarchy of Needs

This is the final part of a series of blog posts examining how Patient Support Services teams can deliver an outstanding patient experience. Pharmaceutical ...

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Patient Experience, Patient Services, Pharma
Sean McDade, PhD | Nov 10, 2020 11:20:34 AM

Level 4: Support System | PeopleMetrics' Patient Hierarchy of Needs

This is part of a series of blog posts examining how Patient Support Services teams can deliver an outstanding patient experience. To help Patient Support ...

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Patient Experience, Patient Services, Pharma
Sean McDade, PhD | Nov 2, 2020 11:39:46 AM

Level 3: Medication Administration | PeopleMetrics' Patient Hierarchy of Needs

This is part of a series of blog posts examining how Patient Support Services teams can deliver an outstanding patient experience. To help Patient Support ...

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Patient Experience, Patient Services, Pharma
Sean McDade, PhD | Oct 26, 2020 3:32:10 PM

Level 2: Logistical Support | PeopleMetrics' Patient Hierarchy of Needs

This is part of a series of blog posts examining how Patient Support Services teams can deliver an outstanding patient experience. As a reminder, a positive ...

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Patient Experience, Patient Services, Pharma
Sean McDade, PhD | Oct 19, 2020 4:17:35 PM

Level 1: Financial Security | PeopleMetrics' Patient Hierarchy of Needs

In my last blog post, I provided an overview of PeopleMetrics' Patient Hierarchy of Needs. This model includes five core patient needs and 15 questions that ...

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Patient Experience, Patient Services, Pharma
Sean McDade, PhD | Oct 8, 2020 4:36:48 PM

Are Your Patients Prepared for Treatment? A Simple 5-Step Framework for Gathering Patient Feedback

At PeopleMetrics, we talk to Pharmaceutical manufacturers often about using a well-designed patient feedback system to measure the effectiveness of the support ...

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Patient Experience, Patient Services, Pharma
Sean McDade, PhD | Sep 30, 2020 3:47:12 PM

What to Do When a Patient Has a Bad Experience with Patient Support Services

Hotels are the pioneers of measuring and constantly improving the customer experience (CX). After all, a hotel’s product is the experience! One of the core ...

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Patient Experience, Patient Services, Pharma
PeopleMetrics | Sep 25, 2020 10:47:49 AM

WEBINAR RECORDING | Patient Support Services Surveys: 7 Mistakes to Avoid

Got a few minutes? This webinar reviews 7 common mistakes that our team has seen in our 5+ years of fielding Patient Support Services surveys for ...

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Patient Experience, Patient Services, Pharma
Sean McDade, PhD | Sep 16, 2020 4:06:33 PM

Getting Feedback on Patient Support Services – Where to Begin?

As we all know, patients are also consumers. The patient who is onboarding onto a new medication has also had consumer experiences that set their ...

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Patient Experience, Patient Services, Pharma