Kirk Lohbauer | Mar 2, 2020 3:02:17 PM

Starting a Patient Support Program? 3 Things You Need to Know.

Last week, PeopleMetrics attended CBI’s 14th Hub and SPP Model Optimization conference at the Loews Hotel in Center City Philadelphia. At this conference, ...

Reading time: 8 min
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Patient Experience, Patient Services, Pharma
PeopleMetrics | Jan 28, 2020 3:18:00 PM

WATCH NOW | Best of Patient Support Services: Rheumatoid Arthritis

WEBINAR DATE: Tuesday, February 11th 2020 @ 2:00pm ET

Reading time: 1 min
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Patient Experience, Patient Services, Pharma
Matt Salvetti | Aug 21, 2019 4:20:01 PM

Pharma CX: The Most Important Part of Product Launch That You Aren’t Planning For

Pharma CX is most simply defined as the application of the principles of Customer Experience industry to the pharmaceutical and biotechnology industries. Too ...

Reading time: 6 min
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Patient Services, Pharma, Product Launch
Reshma Bennur | Jul 2, 2019 10:38:23 AM

Pharma faces growing pains as demand for Patient Support Services increases

Designing and operationalizing a Patient Support Services program is complicated – there are so many decisions to make on which services to offer, how to ...

Reading time: 7 min
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Event Coverage, Patient Services, Pharma
Sean McDade, PhD | May 14, 2019 4:58:52 PM

WATCH NOW | 8 Lessons from 4000+ Patient Conversations: How Patient Support Programs Drive Adherence With Real-Time Listening

Patient Services are a critical aspect of the patient experience. Patients expect Pharma companies to offer services to help them access, afford and understand ...

Reading time: 2 min
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Patient Experience, Patient Services, Webinar