PeopleMetrics | Feb 11, 2021 11:35:32 AM

WATCH NOW: How To Measure The IMPACT of Pharma Patient Support Services: Avoid These 3 Common Missteps | PeopleMetrics LIVE!

How To Measure The IMPACT of Pharma Patient Support Services: Avoid These 3 Common Missteps Customer focus in the pharmaceutical industry is on the rise, and ...

Reading time: 45 min
Read more ›
Patient Services, Pharma, PeopleMetrics LIVE
PeopleMetrics | Jan 14, 2021 3:46:55 PM

WATCH NOW: How to Improve Pharma Customer Experience: 3 Strategies From CX Leaders | PeopleMetrics LIVE!

How to Improve Pharma Customer Experience: 3 Strategies From CX Leaders Pharma CX is relatively new and super exciting. Customer focus in the pharmaceutical ...

Reading time: 41 min
Read more ›
Patient Services, Pharma, PeopleMetrics LIVE
PeopleMetrics | Dec 17, 2020 11:57:02 AM

WATCH NOW: Planning for Pharma Patient Support Services Experience in 2021 | PeopleMetrics LIVE!

Planning for Pharma Patient Support Services Experience in 2021 What can you do NOW to get your Pharma Patient Support Services feedback program ready for ...

Reading time: 3 min
Read more ›
Patient Services, Pharma, PeopleMetrics LIVE
Sean McDade, PhD | Nov 18, 2020 12:19:58 PM

Level 5: Confidence | PeopleMetrics' Patient Hierarchy of Needs

This is the final part of a series of blog posts examining how Patient Support Services teams can deliver an outstanding patient experience. Pharmaceutical ...

Reading time: 9 min
Read more ›
Patient Experience, Patient Services, Pharma
Sean McDade, PhD | Nov 10, 2020 11:20:34 AM

Level 4: Support System | PeopleMetrics' Patient Hierarchy of Needs

This is part of a series of blog posts examining how Patient Support Services teams can deliver an outstanding patient experience. To help Patient Support ...

Reading time: 10 min
Read more ›
Patient Experience, Patient Services, Pharma
Sean McDade, PhD | Nov 2, 2020 11:39:46 AM

Level 3: Medication Administration | PeopleMetrics' Patient Hierarchy of Needs

This is part of a series of blog posts examining how Patient Support Services teams can deliver an outstanding patient experience. To help Patient Support ...

Reading time: 5 min
Read more ›
Patient Experience, Patient Services, Pharma
Sean McDade, PhD | Oct 26, 2020 3:32:10 PM

Level 2: Logistical Support | PeopleMetrics' Patient Hierarchy of Needs

This is part of a series of blog posts examining how Patient Support Services teams can deliver an outstanding patient experience. As a reminder, a positive ...

Reading time: 5 min
Read more ›
Patient Experience, Patient Services, Pharma
Sean McDade, PhD | Oct 19, 2020 4:17:35 PM

Level 1: Financial Security | PeopleMetrics' Patient Hierarchy of Needs

In my last blog post, I provided an overview of PeopleMetrics' Patient Hierarchy of Needs. This model includes five core patient needs and 15 questions that ...

Reading time: 5 min
Read more ›
Patient Experience, Patient Services, Pharma
Sean McDade, PhD | Oct 8, 2020 4:36:48 PM

Are Your Patients Prepared for Treatment? A Simple 5-Step Framework for Gathering Patient Feedback

At PeopleMetrics, we talk to Pharmaceutical manufacturers often about using a well-designed patient feedback system to measure the effectiveness of the support ...

Reading time: 4 min
Read more ›
Patient Experience, Patient Services, Pharma