Sean McDade, PhD | Sep 16, 2020 4:06:33 PM

Getting Feedback on Patient Support Services – Where to Begin?

As we all know, patients are also consumers. The patient who is onboarding onto a new medication has also had consumer experiences that set their ...

Reading time: 5 min
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Patient Experience, Patient Services, Pharma
PeopleMetrics | Sep 10, 2020 11:12:53 AM

FREE WEBINAR | Patient Support Services Surveys: 7 Mistakes to Avoid

FREE WEBINAR: Thursday, September 24th 2020 @ 2:00pm ET

Reading time: 1 min
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Patient Experience, Patient Services, Pharma
Kirk Lohbauer | May 6, 2020 4:52:03 PM

How Effective Is Your Digital Patient Support Services Offering?

More and more pharmaceutical manufacturers are offering patient services for their medications, and with that, they need to make numerous decisions on how they ...

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Patient Experience, Patient Services, Pharma
Kirk Lohbauer | Mar 2, 2020 3:02:17 PM

Starting a Patient Support Program? 3 Things You Need to Know.

Last week, PeopleMetrics attended CBI’s 14th Hub and SPP Model Optimization conference at the Loews Hotel in Center City Philadelphia. At this conference, ...

Reading time: 8 min
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Patient Experience, Patient Services, Pharma
PeopleMetrics | Jan 28, 2020 3:18:00 PM

WATCH NOW | Best of Patient Support Services: Rheumatoid Arthritis

WEBINAR DATE: Tuesday, February 11th 2020 @ 2:00pm ET

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Patient Experience, Patient Services, Pharma
PeopleMetrics | Sep 26, 2019 12:50:02 PM

Measure Patient Experience in Clinical Trials: It’s the right thing to do!

Why should Pharma companies focus on Patient Experience (PX) in clinical trials? Driving recruitment, improving retention, increasing adherence, reducing ...

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Patient Experience, Pharma, Clinical Trials
PeopleMetrics | Aug 21, 2019 4:20:01 PM

Pharma CX: The Most Important Part of Product Launch That You Aren’t Planning For

Pharma CX is most simply defined as the application of the principles of Customer Experience industry to the pharmaceutical and biotechnology industries. Too ...

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Patient Services, Pharma, Product Launch
PeopleMetrics | Jul 2, 2019 10:38:23 AM

Pharma faces growing pains as demand for Patient Support Services increases

Designing and operationalizing a Patient Support Services program is complicated – there are so many decisions to make on which services to offer, how to ...

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Event Coverage, Patient Services, Pharma