PeopleMetrics

Companies are working to improve customer experience, and they're not all the big players that we keep hearing about.

85% of loyalty program members never hear a single word from their loyalty programs after the day they sign up

Want to create an innovative customer experience that changes your industry? Look for those common hassles that have become...

We measure customer engagement segments to help our clients take targeted actions to engage customers.

Instead of focusing on higher customer satisfaction scores alone, work on customer experience, employee engagement, and better...

Here are four things to remember before sending client satisfaction surveys, to make sure your customer feedback is earned.

Employee engagement is a crucial part of the customer experience. Engaged employees create customer engagement.

Responding to customer feedback is often the most challenging part of any customer experience strategy.

Here are common questions that customer feedback from Voice of the Customer can answer.

Customer Experience (CX) Blog